Asst Dir of Resident Services

Under minimal supervision, responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of assigned department's internal and external customer service, human resource and financial management operations pertaining to areas including (but not limited to) residence hall, library programs, student union, activities, Greek life and club programs, academic advising, textbooks, and international programs. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Responsibilities

Supervision

1. Directly hire, train, supervise and evaluate three full-time Front Desk Coordinators. Indirectly supervise a team of 8 Student Managers and 70+ Desk and Mailroom Assistants
2. Apply appropriate theories and models, based on specific student characteristics and needs, in communication/advising/supervising situations and program development.
3. Develop achievable, measurable learning outcomes for all training and educational experiences.
4. Develop training environments and activities that best promote student learning, engagement, and knowledge retention. Identify and utilize technologies to present training materials in a way that resonates with current student culture.
5. Develop effective advising relationships with students and staff. Adapt advising techniques and styles to meet the needs of an individual or group based on both learning needs and identity development
6. Ensure a smooth transition of services and staffing during academic year breaks, with emphasis on serving Conference Services guests during the summer.

Service Delivery

1. Implement operational policies and procedures for all residential front desks and mailrooms. Ensure high quality service delivery, federal standards, and innovative practices are successfully implemented.

1. Facilitate and assess internal and external customer program development and implementation in a way that improves the student experience, and facility use.

2. Routinely gather and utilize student and community input to inform desk service and practices.

3. Develop and maintain collaborative relationships with faculty, staff, and administration who utilize our services.

Strategic Planning

1. Researches and identifies best practices regarding customer service, staffing, and mail, with potential for implementation within the department. In addition, shapes department strategic planning efforts.

Budget and Fiscal Operations

1. Manage and oversee the ethical use of desk and staffing budgets with indirect supervision over 3 large scale budgets.

Opening and Closing Support

1. Provide support for all departmental opening and closing activities for Fall, Spring, and Summer terms with HDP staff.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Background and knowledge of student development, training or teaching students in an engaging setting, and employee advocacy.
• A minimum of 3+ years of related and progressively more responsible or expansive work experience in Housing, Student Leadership, or Staff Training and Development.
• Demonstrated skills in recruiting and hiring of staff, including sourcing candidates, implementing interview best practices, and creating equitable hiring rubrics.
• Demonstrated skills in supervision of staff, including onboarding, providing ongoing performance feedback, delegation and building a collaborative team environment.
• Demonstrated skills in training of staff, including developing learning outcomes, creating engaging content that uses applicable technology as needed, and comfortable with public speaking.

Preferred Qualifications:

• Experience developing student employee competencies and development frameworks.
• Experience creating and supporting an inclusive workplace.
• Ability to work independently and work well on a team.
• Demonstrated ability to work collaboratively with internal and external stakeholders, including across functional and positional lines.
• Demonstrated interpersonal, oral and written communication skills.
• Ability to take initiative to manage multiple, concurrent projects from start to finish.

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Required fields are indicated with an asterisk (*).

• * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
• Yes

• No

• * Do you have four or more years of progressively more responsible management experience?

• Yes
• No

Required Documents

• Resume

• Cover Letter

• List of References

Optional Documents

• Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

• Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

Open Date

11/10/2025

Requisition Number

PRN43550B

Job Title

Manager, Student Services

Working Title

Asst Dir of Resident Services

Career Progression Track

E

Track Level

FLSA Code

Administrative

Patient Sensitive Job Code?

No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

VP Area

President

Department

Housing & Residential Educ

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

68,000.00 to 71,000.00

Close Date

11/18/2025

Priority Review Date (Note - Posting may close at any time)