Receptionist

5 days ago

Naples, Florida, United States Carter Fence Co. Full time

Position: Receptionist

Department: Office

Reports To: Production Manager

Job Responsibilities:

The responsibilities of this position are, but not limited to:

  • Greet and welcome customers as soon as they arrive at the office
  • Assist customers over-the-phone and in-person
  • Answer, screen and direct incoming calls as needed
  • Create and schedule estimate requests, adjusting estimators schedules as needed
  • Process over-the-phone and in-person payments (checks, credit cards, and cash)
  • Ensure the reception, kitchenette and off-stage areas are tidy and presentable
  • Keep supplies stocked and order materials as needed
  • Handle incoming and outgoing mail/packages
  • Request and file Certificates of Insurance (COIs) for customers
  • Keep up-to-date on email
  • Perform other clerical/receptionist duties such as filing, scanning, photocopying, data entry, and faxing
  • Other duties as assigned

Major Competencies:

  • Excellent customer service skills
  • Attention to detail and accuracy
  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Ability to meet deadlines
  • Ability to maintain confidentiality
  • Ability to make good judgment calls
  • Vendor relationship skills
  • Ability to work with the office team
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Bi-lingual a plus
  • High school degree

Monday - Friday 7:30AM to 4:30PM

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