System Analyst

DataStaff, Inc
. is seeking a
System Analyst
for a long-term contract opportunity with one of our direct clients in
Richmond, VA

*
This position will follow a standard 9am - 5pm work schedule, on site 4 days a week (Monday - Thursday). After initial training, they will be asked to work from home on an
overnight shift (2am-10am) t
o assist with project work. After the project is completed (est. February), they will return to a standard 9am - 5pm work schedule, on site 4 days a week (Monday - Thursday).

Responsibilities:

• Maintaining the health, stability, and performance of the Retail environment.
• Play a key role in implementing system upgrades, managing hardware and software configurations, supporting integrations with third-party tools, and troubleshooting complex issues affecting store operations.
• Work will involve direct collaboration with cross-functional teams, including store operations, IT infrastructure, network teams, and external vendors.
• Assignments may include supporting the rollout of new POS features, system enhancements, deployment of new store technologies, and providing hands-on support for break/fix scenarios.
• Timely incident resolution and root cause analysis will be a critical part of your responsibilities.
• Systems Administration, Monitoring, and Maintenance – 50%Responsible for daily checks of supported systems and software, ensuring the systems are getting backed up properly, applying operating system updates, and configuration changes.
• Responsible for installing and configuring new hardware and software on supported systems.
• Responsible for documenting the configuration of supported systems.
• Responsible for the security and compliance of supported systems.
• Responsible for adding/deleting/creating/modifying user account information, resetting passwords, etc. on supported systems.
• Answers technical queries about and troubleshoots any reported problems with supported systems.
• Utilize PowerShell scripting to automate administrative tasks, streamline system configurations, and improve operational efficiency across Windows-based environments.
• Retail Operations Support – 20%Interface directly with users to resolve communications issues with Virginia ABC Registers, Licensee Workstations, and Servers.
• Utilize administrative tools to help assist users with software issues.
• Implement security procedures and tools to ensure rigorous security measures are in place.
• Interface indirectly with third-party vendors to replace failed hardware after thorough troubleshooting.
• Ensure that Client Services processes and procedures are followed, and resolutions are thoroughly documented.
• Perform follow-up calls and/or email to clients to ensure excellent customer service.
• Configure the operating system settings and POS software settings for the registers, licensee workstations, and servers in the retail environment.
• Application Support – 30%Responsible for the configuration, administration and support of the software that runs the retail environment (GKOmniPOS).
• Responsible for configuration, administration, and support of the retail environment wireless infrastructure.
• Responsible for the configuration, administration and support of the retail infrastructure Active Directory Domain and Certificate Services (Windows Server 2019).
• Ability to work with vendors in the event of new application builds being available.
• Identify potential risk within the current environment and work with vendors and other lines of business to remediate.
• Must be comfortable working in a fast-paced, collaborative environment supporting a diverse portfolio of in-store technologies, integrated platforms, and retail systems.

Required Skills:

• 5 Years - PowerShell
• 5 Years - Scripting
• 5 Years - Windows 10 Administration, Configuration, Patching
• 3 Years - Networking

Desired Skills:

• 6 Months - SaaS Background
• 6 Months - POS (Point of Service)

This opportunity is available on a corp-to-corp basis or as a W2 position with a
competitive benefits package
. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.