Senior Manager, Portfolio Services

Avenue5 is growing, and we are in search of a senior manager, portfolio services to join our dynamic team of Fivers

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates' successes and encourage them to raise the bar even higher

Summary of Responsibilities

The senior manager works with the vice president of portfolio services to provide strategic direction for existing complex portfolio clients within assigned regions and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. This role ensures that each property within their portfolio is consistently and accurately utilizing the tools and maintaining the high-quality standards set.

Primary Responsibilities and Objectives

• Understand the client and company's business objectives to ensure maximization and satisfaction of client accounts

• Serve as the strategic business partner responsible for revenue growth for complex clients and partners within assigned regions

• Partner with operations and portfolio service teams to achieve growth and operational KPI's for portfolio

clients in assigned regions

• Create and maintain report for property owners and Avenue5 leadership

• Lead all aspects of the client relationship including communications, planning, education, and problem resolution

• Provide subject matter expertise to clients to ensure product utilization is optimal

• Document quality issues and build and execute corrective action plan.

• Ensure the completion of corrective action responses to prevent issue reoccurrence.

• Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements within assigned regions

• Maintain an expert level knowledge and understanding of all Avenue5 products and services

• Review financials and recommend changes to increase profit potential for all properties and portfolio clients

• Lead special projects to support client development within assigned regions

• Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services

• Perform other duties as assigned

Education and Experience

• Bachelor's degree is preferred

• Real estate license as required by state or local law

• Five or more years of experience in multi-family property management is required

• Five or more years of direct management experience is required

• Five or more years of experience in managing, expanding, and developing relationships with clients is required

• CPM certification is preferred

• Participation in industry groups is preferred

• Five or more years of experience in Yardi Voyager or other equivalent system is required

• Understanding of HUD and/or loan assistance process is preferred

Skills and Requirements

• Strong understanding of property management industry trends, issues, and emerging technology

• Track record of accomplishments and high-impact results

• Ability to work independently and prioritize effectively in a fast-paced environment

• Strong organizational and time management skills to facilitate the timely completion of projects with differing deadlines

• Ability to read and understand financial statements

• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development

• Proficient in Microsoft Word, Excel, and Adobe Acrobat Pro

• Excellent customer service and interpersonal skills with the ability to relate to others

• Excellent written and verbal communication skills

• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling

• Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays

• Ability to travel including overnight (up to 50%)

Environment

• Exposure to environment typically found in an office building

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds

• Hearing and visual ability to observe and detect signs of emergency required

• Must be able to sit, stand, reach, bend, and stoop for extended periods of time

• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Perceiving the nature of sounds at normal speaking levels with or without correction

• Ability to receive detailed information through oral communication, and to make the discriminations in sound

• Visual requirements including color, depth perception, and field vision

• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

• Ability to tolerate stressful situations

• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.