People Development Specialist

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

JOB SUMMARY

The People Development Specialist is a subject matter expert responsible for independently managing and resolving sensitive information related to HAD and AEN investigations. This role exercises sound judgment and applies deep understanding of company policies and employment practices to investigate concerns, recommend appropriate actions, and support a fair and consistent employee experience. In addition to owning complex casework, the Specialist provides policy interpretation, and partners with HRBP's in the administrative investigation process. The ideal candidate demonstrates discretion, professionalism, and strategic thinking in a fast-paced, confidential environment.

JOB DUTIES

• Lead the intake, investigation, and resolution of HAD and AEN cases, conducting thorough evaluations of complex and sensitive information. Apply independent judgment in analyzing findings and formulating policy-aligned recommendations; and executing actions once approved.
• Oversee the People Development team inbox, applying critical thinking and policy interpretation to address or delegate inquiries.
• Serve as the key point of contact for APS-related inquiries, leveraging knowledge to provide guidance, resolve issues independently when appropriate, and determine when escalation or cross-functional consultation is necessary.
• Oversee the execution of IP suspensions and reinstatements, ensuring decisions align with company practice. Evaluate unique case circumstances and consult with the People Development Manager when deviation from standard protocol is needed.
• Act as a strategic partner during administrative investigations, attending as a neutral HR representative and ensuring documentation is complete, accurate, and aligned with investigatory best practices.
• Safeguard sensitive and confidential information, applying sound judgment and professional discretion to manage complex employee relations matters with integrity and consistency.
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field, or equivalent experience.
• 2+ years of experience in an HR Coordinator/Assistant/Specialist role.
• HR Certification (SHRM-CP, PHR) a plus.
• Proficiency in Workday, SharePoint, and the MS Office Suite (Excel, PowerPoint, Word, Outlook).
• Knowledge of HR practices, policies, and employment law.
• Excellent problem-solving and conflict resolution skills with a proactive approach.
• Strong ability to collaborate in a team-oriented environment; demonstrates flexibility and a proactive, solutions-focused mindset.
• Excellent written and verbal communication skills, with the ability to interact professionally with employees at all levels.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities effectively.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Self-motivated, adaptable, and results-oriented with a focus on continuous improvement.
• Ability to work flexible/extended hours as needed due to job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it's not just a job, it's a career… advance it with the Consumer Direct Care Network

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.