Receptionist / Administrative Associate

Job Title: Receptionist / Administrative AssociateReports To: Director of Operations and CEO

Location: In-office (attendance required)

Salary Range: $48,000 – $55,000 annuallyPosition OverviewThe Receptionist / Administrative Associate serves as the first point of contact for clients, agents, and visitors at Medicare Answers Now and Insurance Answers Now. This individual will manage a multi-line phone system, efficiently answer and transfer calls, and provide accurate information to clients and internal team members. The ideal candidate will be highly organized, professional, and possess strong communication and multitasking abilities. Experience in a health-related field is a plus but not required.Key Responsibilities

• Answer, screen, and direct calls from multiple phone lines with professionalism and accuracy.
• Provide information to clients and agents, resolving questions or routing calls to the appropriate department.
• Greet and welcome office guests, providing exceptional customer service.
• Maintain a clean and organized office environment, including restocking supplies and the snack area.
• Care for office plants and ensure general upkeep of the workspace.
• Walk and care for the office dog, Shiloh, throughout the day.
• Assist all employees and leadership with administrative tasks and daily operations.
• Support scheduling, filing, and data entry as needed.
• Handle confidential information with professionalism and discretion.
• Perform other duties as assigned to support the team and company initiatives.

Technical Skills

• Proficient in Microsoft Word, Excel, and general office applications.
• Ability to quickly learn and navigate multiple software platforms and tools.

Other Skills

• Excellent organizational, multitasking, and time management skills.
• Strong analytical and problem-solving abilities.
• High level of attention to detail and accuracy.
• Clear, professional communication and collaboration skills.

Work EnvironmentAt Medicare Answers Now and Insurance Answers Now, we foster an inclusive, empowering, and energetic environment. Our pace can be fast and occasionally high-stress during certain times of the year, particularly during enrollment periods. We are a growth-oriented organization that values teamwork and offers opportunities for advancement.AttendanceThis position requires consistent in-office attendance.

Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.Physical DemandsWhile performing this role, employees are regularly required to sit, use hands, handle or feel, and communicate clearly in English. They may occasionally stand, walk, or lift up to 25 pounds.

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.Compensation & Benefits

• Salary: $48,000 – $55,000 (commensurate with experience)
• Paid Holidays
• Two weeks paid time off at Thanksgiving and from Christmas through New Year
• Paid Time Off and Sick Time available from day one
• Health, Life, and 401(k) with company match option
• Professional paid training for the right candidate
• Career advancement opportunities

Additional Requirements

• Must maintain professionalism, confidentiality, and a positive attitude at all times.
• Ability to multitask while answering phones and completing administrative tasks.
• Must be comfortable working in a pet-friendly environment.
• Must be willing to assist leadership and all departments as needed.

Job Type: Full-time

Pay: $48, $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Application Question(s):

• You must be a dog lover ( large dog) and have the ability to walk this dog, does that apply to you?
• Do you enjoy taking care of plants? We have a nice amount of them in the office that need to be attended to.
• Do you have anything that would keep you from working 5 days a week in the office 9-5pm?

Experience:

• Administrative: 2 years (Preferred)

Language:

• any other language (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person