Front of House Manager

16 hours ago

Washington, Washington, D.C., United States Isla DC Full time $70,000 - $75,000 per year

JOB DESCRIPTION: FOH MANAGER FOR ISLA RESTAURANT (WE SHALL HOSPITALITY)

POSITION SUMMARY: The Assistant General Manager is accountable for overseeing the operations and ensuring the overall success of a newly established 270 seat multi-unit restaurant and cocktail bar in downtown Washington, DC, under the We Shall Hospitality brand. ISLA DC + goodlove combines exquisite seafood offerings with global influences in an opulent and inviting setting. Our goal is to provide an exceptional dining experience that caters to both celebratory occasions and casual gatherings.

The ideal candidate will possess a strong foundation in hospitality management, demonstrating full accountability for guest satisfaction, financial performance, operational compliance, and team development. As a proven leader in the industry, the Assistant General Manager will set the standard for operational excellence and foster a culture of service that enhances the guest experience. This position reports directly to the ownership of We Shall Hospitality.

CORE RESPONSIBILITIES:

  • Oversee daily front-of-house operations ensuring exceptional customer service
  • Manage and train staff to uphold ISLA's high standards of service and hospitality
  • Maintain a smooth and efficient floor flow during service
  • Handle guest concerns promptly and professionally
  • Ensure compliance with health and safety regulations
  • Assist with staff scheduling, inventory, and overall team management

REQUIREMENTS:

  • Proven experience as a FOH Manager or similar leadership role in fine dining and high-volume restaurants
  • Extensive bartending experience, which is a mandatory skillset
  • Experience with hospitality software, specifically Toast POS, and reservation system Resy is required
  • Ability to multitask efficiently and prioritize in a fast-paced environment
  • Demonstrated experience managing large staff, including supervising multi-unit operations is highly preferred
  • Strong leadership and communication skills
  • Ability to perform under pressure and adapt to changing circumstances
  • Passion for delivering a unique and elevated dining experience rooted in global and island-inspired cuisine

We are an Equal Employment Opportunity ("EEO") Employer. We Shall Hospitality does not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

.

Job Type: Full-time

Pay: $70, $75,000.00 per year

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Experience:

  • Bartending: 4 years (Required)
  • Fine dining: 4 years (Required)
  • Restaurant Management: 8 years (Required)

Work Location: In person

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