PCI Administrative Assistant

2 weeks ago

San Juan PR, United States General Investment LLC. Full time $42,000 - $72,000 per year

Job Overview:

We are looking for a detail‑oriented Administrative Assistant to join our PCI Operations unit. In this role, you will prepare reports, manage service renewals for PCI Portals, assist with implementations, and ensure internal operations run smoothly. Strong organizational and communication skills in both written and spoken formats are essential.

Responsibilities and Duties:

  • Gather, compile, and deliver weekly, monthly, contract‑based, and ad hoc reports, ensuring all deadlines are met.
  • Manage the service renewal process for PCI Portals: send notifications, prepare proposals, coordinate invoicing, and follow the established renewal workflow.
  • Assist with planning and execution of new PCI Portal implementations, including updating work plans and incorporating any required changes during pre‑implementation.
  • Conduct functional testing of new portals, analyze results, and discuss findings with the supervisor.
  • Maintain statistical data and keep the data repository current whenever processes are updated or new ones are introduced.
  • Prepare reports for corporate clients on a regular (monthly) basis or as requested.
  • Verify prospective clients' information and refer them to the appropriate channels.
  • Document weekly meetings (including with support desks or client related‑meetings) and issue meeting minutes the same day.
  • Generate weekly email communications ("email blasts") as required by contracts.
  • Perform other tasks as assigned to support the operation of the unit.

Qualifications and Education Requirements:

  • Associate or bachelor's degree in administration or related field.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio) and MS Project.
  • Strong attention to detail, good organizational skills, and ability to manage priorities.
  • Excellent written and verbal communication skills in both English and Spanish.
  • Problem‑solving skills.
  • Experience in administrative support or client services preferred.

We are an employer EEO/M/F/V/D.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

Job Type: Full-time

Pay: From $11.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance

Work Location: In person

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