Landscape Relationship Specialist

Overview:

The Landscape Relationship Coordinator is responsible for the day-to-day inspections of landscaping services to ensure compliance with community standards. The role focuses on tracking proposals and their various stages, coordinating timely irrigation and landscape repairs and providing feedback to both the management and the landscape service providers to support overall landscape maintenance plans. The Landscape Relationship Coordinator provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it related to this function. This includes working interdepartmentally, as well as, with our external customers.

Responsibilities:

Essential Duties and Responsibilities

• Perform weekly inspections of community and home owner lots ensuring adherence to the maintenance schedule.
• Report any issues to the Community Association Manager and provide follow-up to all open work orders weekly.
• Update all inspection data into the system.
• Maintain accurate records of inspections, work orders, and vendor activities in the community's software system. Provide regular updates on open issues and completed work orders.
• Identify problems with grass, shrubs, trees, or irrigation systems and report these to the landscape vendor for resolution.
• Coordinate with the landscape vendor and liaise between them and the membership.
• Attends Landscape Committee meetings.
• Assist Community Association Manager with any special requests.
• Resolves and follows-up on landscape complaints/issues.
• May be assigned other duties by the on-site Community Association Manager.
• Follows safety procedures and maintains a safe work environment.
• Support the team by completing other landscape-related tasks as directed by management, including emergency repairs or special projects.
• Other duties and responsibilities as assigned.

Qualifications:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma required.
• Associate's degree required; Bachelor's degree preferred, with a concentration in business administration, landscape management, horticulture, or a related field.
• Certifications in landscape management, project management, or related disciplines are a plus (e.g., Certified Landscape Professional, Project Management Professional).
• 2+ years of experience in landscape management or project management, preferably in large-scale community associations or similar environments.
• Demonstrated experience in managing vendor relationships, budgeting, and project execution.
• Previous experience in managing multiple projects simultaneously and overseeing large-scale landscape maintenance programs.
• Position will require a valid Driver's License.

Skills and Abilities

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
• Strong working knowledge of customer service principles and practices.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, office management skills
• Excellent interpersonal and organizational skills and attention to detail
• High attention to detail, excellent time management, and a self-starter.
• Ability to communicate, receive, and exchange ideas and information through spoken and written means.
• Able to work under tight deadlines and use time effectively based on key priorities.
• Ability to act with integrity, professionalism, and confidentiality.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations.
• Ability to lift 30lbs. following appropriate safety procedures.
• Ability to:
• work in an upright standing position for long periods of time
• crawl in small and tight spaces
• work in different environmental working conditions (e.g. heat, cold, wind, rain).
• walk and climb stairs
• stoop and bend
• reach with hands and arms.
• handle, grasp, and feel objects and equipment
• hear, understand and respond appropriately to verbal requests made in person and over the telephone.
• Extensive use of fingers for typing and visual use of the computer monitor.
• Ability to quickly and easily navigate property/buildings is required to meet the job functions.
• Ability to detect auditory and/or visual emergency alarms
• May be required to perform work outdoors during all seasons
• Visual ability correctable to 20/20.
• Ability to work extended hours based on project requirements.
• May be required to travel for training sessions off-site
• Must be able to operate a golf cart or other motor vehicle.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.