Self Storage Specialist

Great American Self Storage of Fort Myers Storage Specialist Job Description

Summary

The Storage Specialist is responsible for assisting the property manager in the day-to-day operations at the brand new, state of the art, Great American Self Storage of Lake Norman facility. The position will ensure the property is well maintained and create an exceptional customer service experience for renters. Assistant Property Managers at Great American Storage will be part of a fast-growing team, have an inclusive company culture, and career development opportunities. In this role, you will collaborate with new customers to assist with the customers' self storage needs and rental process.

This hourly, part time position provides weekday flexibility with weekends often required. Perfect for individuals with excellent customer service talents and experience looking to advance their career

Responsibilities:

• Oversee the daily operations of the storage facility
• Maintain staff in a professional manner
• Manage and maintain the storage units, ensuring they are clean, organized, and secure
• Handle customer inquiries and provide excellent customer service
• Assist customers with renting storage units and completing necessary paperwork
• Provide detailed information about the facility, pricing, unit sizes, access hours, and accessibility.
• Promptly address and resolve customer concerns and complaints.
• Keep up with routine maintenance tasks such as sweeping and light repairs.
• Utilize property management software to track rentals, payments, and maintenance requests
• Maintain appearance and security of property premises and ensure units are in proper working order
• Conduct property inspections to ensure compliance with safety and security protocols
• Implement marketing strategies to attract new customers and increase occupancy rates
• Upsell additional storage services or products to customers
• Take cash, check, and credit card payments in person and via phone.
• Handle customer complaints or issues in a professional and timely manner
• Maintain accurate records of rental agreements, payments, and customer interactions
• Conduct collection calls on a regular basis.
• Create occupancy and rental income reports.

Requirements

• Previous experience in property management or a related field is preferred
• Knowledge of property leasing laws and regulations
• Strong customer relationship management skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and data entry
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and strong organizational skills
• Ability to work independently as well as part of a team
• Must be reliable, responsible, and trustworthy

Qualifications

• Must have valid driver's licenses.
• Previous experience managing self-storage units preferred.
• 2+ years of customer service experience required.
• High School Diploma required; associate degree preferred.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Onsite you will be exposed to elements of the Charlotte, NC climate.

Physical Demands

Ability to lift files, open filing cabinets and bend or stand as necessary.Ability to complete onsite inspections, which include walking, lifting overhead doors, squatting, and driving to and from the site. Must be able to push, pull, and lift 30lbs.

Great American Storage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Great American Storage complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Schedule:

• Flexible days per week

Pay: $18-$21 per hour based on experience

Job Type: Part-time

Pay: $ $21.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Work Location: In person