Salesforce Configurer

Job Title: Salesforce Configurer

About Q2 Impact:

Q2 Impact is a data- and AI-first organization with a long-standing reputation for delivering innovative, customized solutions to complex challenges in government, security, and international development. Renowned for our expertise in advanced analytics, digital transformation, and AI-driven platforms, we empower clients—including the U.S. Department of State—to use information strategically for mission-critical decision-making. Our culture values partnership, agility, and forward-thinking leadership at the intersection of technology and public service.

Position Summary:

Q2 Impact seeks a skilled Salesforce Configurer to join our team supporting the Department of State's Bureau of Counterterrorism (CT). The Salesforce Configurer will be responsible for designing, building, and optimizing Salesforce solutions—ensuring functionality, compliance, and user experience align with program and client requirements. This role will collaborate with Product Owners, Scrum Masters, Data Scientists, and IT specialists to support PRISM, the core Salesforce-based platform for monitoring and managing security sector assistance.

Key Responsibilities:

• Configure and customize Salesforce objects, fields, page layouts, validation rules, workflows, approval processes, and automation to meet diverse project and client requirements.

• Support the integration of third-party tools and datasets into Salesforce—enabling advanced analytics, automated reporting, and seamless data flow across Tableau, Conga Composer, Conga Grid, and other platforms.

• Participate in requirements gathering with stakeholders and translate business needs into effective Salesforce solutions, supporting agile project delivery.

• Manage user permissions, roles, profiles, record types, and security settings, ensuring compliance with Sensitive But Unclassified (SBU) data and federal cybersecurity standards.

• Assist in data migration, cleansing, and maintenance, utilizing Salesforce Data Loader or similar tools to ensure data integrity and operational excellence.

• Develop and maintain technical documentation, user guides, and configuration logs to support audit readiness, system training, and knowledge transfer.

• Provide day-to-day configuration support, troubleshooting, and enhancements—responding to change requests, system bugs, and evolving program needs.

• Participate in Agile sprint planning, standups, reviews, and retrospectives, ensuring alignment with team priorities and delivery milestones.

Required Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.

• Minimum 2 years' experience configuring and customizing Salesforce (Sales Cloud, Service Cloud, or custom solutions) in a federal or large organizational environment.

• Proficiency in Salesforce declarative tools (Process Builder, Flow, Validation Rules, Page Layouts).

• Strong understanding of Salesforce governance, security, user management, and data modeling.

• Experience working with reporting, dashboards, and integrating external analytics tools (e.g., Tableau).

• Knowledge of business process improvement, documentation, and requirements translation.

• Salesforce Administrator certification (required); additional Salesforce certifications are a plus.

• U.S. citizenship and eligibility to obtain and maintain a SECRET security clearance, Active SECRET clearance preferred.

Preferred Qualifications:

• Experience supporting security sector assistance, government, or international development programs.

• Familiarity with Agile methodologies and working in cross-functional project teams.

• Working knowledge of PRISM, Conga Composer, Conga Grid, and federal IT standards is highly desirable.

• Experience with data migration, user training, and process automation.

Desired Attributes:

• Detail-oriented, proactive problem solver who thrives in a dynamic, mission-driven environment.

• Effective communicator, able to translate technical topics for non-technical stakeholders.

• Collaborative team player, with strong interpersonal and customer service skills.

Why Q2 Impact?

Join a highly collaborative and innovative team driving digital transformation in national security and development. At Q2 Impact, you will help shape and optimize solutions that directly impact U.S. government and partner nation missions worldwide.

How to Apply:

Please submit your resume and relevant certifications in accordance with the deadline indicated in the solicitation.

WORKING CONDITIONS & REQUIRED EQUIPMENT:

The incumbent in this position will work in a professional office environment and will utilize the

following equipment when working

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone
• Other (Specify if any)

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee's Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.