Group Sales Coordinator

WHO WE ARE

Arena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action.

WHAT WE VALUE

A work culture that values experimentation and collaboration.

Excellence in all aspects of our endeavor.

Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community.

Community Service through education and public engagement.

Lead effective partnerships and collaboration to serve artists and arts professionals.

WHAT YOU'LL DO

The Group Sales Coordinator at Arena Stage is a key support role within the sales team, dedicated to providing operational assistance, developing client relationships, and implementing group sales strategies. This role is essential in maintaining the department's efficiency through various administrative tasks and contributing to the growth of group sales through active engagement and marketing efforts.

Requirements

• 1 year customer service or related experience (full or part time); an associate's or higher degree in a related field (theatre, hospitality, marketing) can substitute for up to six months of experience.
• Previous ticket sales experience preferred; arts background or passion preferred.

Responsibilities

• Generates contracts, tracks invoices, and processes payments for group sales orders.,
• Sells seats, manages group reservations, and provides information on group packages to inbound callers, ensuring a seamless booking experience for clients.
• Researches and establishes relationships with new group sales prospects and re-engages previous contacts through various outreach methods, including routinely making outbound calls, attending site visits, and greeting patrons in person upon box office visits.
• Implements group sales strategies, coordinates marketing communications, and organizes events to boost group sales.
• Creates and edits marketing materials to effectively communicate the value of group sales offerings.
• Provides exceptional customer service, accommodating group patrons during non-standard office hours and offering additional benefits.
• Acquires a thorough knowledge of Arena Stage's performances to inform and enhance sales strategies - including reading scripts, attending performances, and taking advantage of opportunities to familiarize yourself with current, past, and future shows from Arena Stage's production history.
• Collaborates with other departments to support group sales execution and address additional requirements as needed.
• Assists with standard box office sales and operations as necessary, as well as with front-of-house duties when required.
• Other duties as assigned.

Working Conditions

• Ability to stand or sit for extended periods of time during shifts.
• Ability to spend long periods on a computer.
• May involve frequent walking, sitting for long periods, and standing for long periods of time if able.
• Handling cash and transactions accurately and efficiently.

Schedule

The successful full-time candidate for this job will work Monday-Friday during regular business hours; evening and weekend hours may be occasionally required.

The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at

Offers of employment at Arena Stage are contingent upon a satisfactory criminal background check and/or professional reference check as allowed by employment law in the District of Columbia.

Offers of employment at Arena Stage are contingent upon a satisfactory criminal background check and/or professional reference check as allowed by employment law in the District of Columbia.