Senior HR Business Partner II

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

We're seeking a Senior HR Business Partner who will be instrumental in cultivating our high-performance, collaborative culture and impacting business success through our people. You'll partner directly with global leadership to drive strategic decisions around organizational design, employee retention and development, and employee relations. As a key team member, you'll assess, develop, coach, and influence our talent and leaders. This is a dynamic, hands-on position ideal for someone who thrives in the fast-paced environment of a rapidly scaling organization.

This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty's hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian

How You Impact Our Vision

• Demonstrate exceptional relationship-building abilities, cultivating trust and rapport with diverse stakeholders including client groups and cross-functional partners to drive collaboration, resolve conflicts, and achieve shared business objectives.
• Partner with business leaders as a strategic HR consultant, using data-driven insights to identify organizational challenges and develop solutions with measurable ROI.
• Coach leadership through complex people decisions while partnering on span of control optimization, workforce planning, and strategic organizational design initiatives that drive business growth and operational efficiency.
• Effectively influences stakeholders across all levels, anticipates decision impacts across the organization, and drives creative solutions that ensure buy-in and successful implementation.
• Facilitates comprehensive change management activities including stakeholder alignment and execution, leverages industry best practices (e.g. Prosci and ADKAR), and enables leaders to influence adoption through structured frameworks and targeted messaging.
• Support management in the planning and execution of critical organizational programs including annual merit and equity cycles, talent assessments, succession planning and other strategic HR programs requiring cross-functional collaboration and stakeholder management.
• Manage complex employee relations cases including workplace investigations, disciplinary actions, and conflict resolution while ensuring compliance with global employment laws and company policies.

Basic Qualifications:

• Minimum of 5 years of progressive HR experience in business partnering, generalist, and/or consulting roles
• 3+ years providing HR support for Sales/Field/Go-To-Market organizations 
• Demonstrated knowledge in core HR functions including performance management, employee relations, compensation, and organizational design
• Excellent interpersonal and communication skills with the ability to build trust, influence stakeholders at all levels, and facilitate difficult conversations while maintaining confidentiality and professionalism
• Strong problem-solving and critical thinking abilities with experience managing complex employee relations issues, investigations, and conflict resolution
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and meeting deadlines consistently
• Demonstrated ability to scale processes and organizations in a SaaS and/or technology environment highly desired

The base salary range for this position is 114, ,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.