Hotel Housekeeper

***This position is at both Courtyard Marriott and Residence Inn at Marriott***

Join One of Northern Indiana's Leading Hospitality Groups

As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka

If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role—you're building a career with a company that values your contributions and is committed to your success.

Job Summary:

The Room Attendant is responsible for ensuring the cleanliness and presentation of guest rooms, bathrooms, and other hotel areas in accordance with company standards. This role plays a key part in providing guests with a comfortable and welcoming environment during their stay. Room Attendants will work efficiently and diligently to maintain cleanliness, orderliness, and hygiene throughout the hotel.

Key Responsibilities:

• Room Cleaning and Preparation:
• Clean guest rooms, including making beds, dusting, vacuuming, and sanitizing all surfaces.
• Change linens, replace towels, and restock amenities as required.
• Ensure that all furniture, fixtures, and room equipment are clean, functional, and in good repair.
• Clean bathrooms, including sinks, tubs, toilets, mirrors, and floors, ensuring the highest levels of cleanliness and sanitation.
• Report any maintenance issues or damages in guest rooms to the supervisor or maintenance department.
• Guest Services:
• Ensure rooms are ready and available for check-in by the designated time.
• Provide excellent customer service by responding to guest requests for extra items, including towels, pillows, or toiletries.
• Maintain a polite and friendly demeanor, even during busy times, to ensure guests' needs are met.
• Ensure the privacy and security of guests by respecting their personal space and belongings.
• Assist guests with any special requests, within the scope of duties.
• Inventory Management:
• Restock housekeeping carts with clean linens, towels, and necessary cleaning supplies.
• Keep track of the use and condition of cleaning supplies, linens, and amenities and notify the supervisor of any shortages.
• Report lost and found items to the supervisor and log them according to company procedures.
• Ensure the safe and proper handling of all hotel property and supplies.
• Safety & Sanitation:
• Follow all safety protocols and cleaning procedures, including using cleaning products according to manufacturer guidelines and hotel standards.
• Maintain high standards of hygiene, ensuring all surfaces are sanitized and free of germs and dirt.
• Adhere to all health and safety regulations regarding chemicals and cleaning supplies.
• Ensure guest rooms are free of safety hazards, such as loose carpet, exposed wiring, or broken furniture.
• Team Collaboration & Reporting:
• Work with other housekeeping staff and management to ensure efficient and timely room turnovers.
• Communicate any guest complaints, requests, or feedback to the housekeeping supervisor or management.
• Assist in deep cleaning or special projects as directed by the supervisor.
• Maintain a neat and organized work area, including housekeeping storage closets and carts.
• Additional Duties:
• Follow any other duties as assigned by the Executive Housekeeper, Housekeeping Supervisor, or management.
• Ensure all cleaning tasks are completed according to hotel policies and procedures.

Qualifications:

• Education & Experience:
• High school diploma or equivalent preferred.
• Previous housekeeping experience in a hotel or similar environment is a plus but not required.
• Knowledge of cleaning methods and equipment is a plus.
• Skills & Knowledge:
• Ability to work independently and as part of a team.
• Strong attention to detail and thoroughness in completing tasks.
• Good time-management skills and ability to work efficiently without direct supervision.
• Basic knowledge of cleaning products, chemicals, and equipment.
• Strong communication skills and the ability to understand and follow instructions.
• Ability to maintain a professional and positive attitude while interacting with guests and team members.
• Physical Demands:
• Ability to perform physical tasks such as bending, lifting, and standing for extended periods.
• Ability to lift up to 25-30 pounds (e.g., cleaning supplies, towels, linens).
• Ability to push and pull housekeeping carts and heavy linen bins.

JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.