Front Office Supervisor- Advanced Orthopaedics

The Front Office Supervisor performs fundamental roles that support the clinical team in providing standardized and high-quality care to patients. This person promotes good customer relations while maintaining an orderly environment within the clinic.

Duties

• Exhibits an understanding and commitment to maintaining a friendly and welcoming environment that assures all customers and individuals including patients and clients, physicians, physician office staff, attorneys and nurse case managers are treated with dignity and respect.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries, determine needs and direct accordingly while exhibiting excellent customer service.
• Communicates phone messages to the appropriate staff in an accurate, timely, and effective manner.
• Prepares necessary documents daily to assist with clinic prep per physician protocol.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by managing patient appointments on schedule, assist with completion of intake forms, notifying provider teams of arrival and/or reason for all delay in a timely manner.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains accurate patient records by obtaining, recording, and updating personal, referral and financial information.
• Schedules, cancels, and reschedules appointments as necessary.
• Scans all documents into patient's chart in an efficient, accurate, timely manner.
• Be able to interpret Eligibility/verification documents regarding patient benefits.
• Communicate with verifications for coordinating authorization of scheduled tests or injections.
• Accurately collect and record patient monies; controlling credit extended to patients.
• Ensures the daily charges are posted accordingly in the practice management system and the financial batch is balanced and completed per protocol.
• Fulfils release of Medical Information requests according to AOSM policies
• Assists Team lead/Manager with surgery quotes.

To perform this job successfully, an individual must be able to perform each of these tasks satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform these essential functions.

• Education:High school graduation or GED or one year of related experience and/or training or an equivalent combination of education and experience.
• Language Ability:Able to read and comprehend simple instructions, short correspondence or memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Spanish speaking is preferred, but not required.
• Math Ability:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratios, rate and percent and to draw interpret bar graphs.
• Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Basic computer skill and operational knowledge are preferred.
• Certificates and Licenses: None required.
• Personal Skills: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus. The ability to work well under pressure and an awareness and understanding of other cultures are also important.