Lead After Hours Representative

• Department: ACC Providers After Hours
• Schedule: Sunday-Sunday from 4:00pm-12:00am Eastern time. This position is 20 hours a week.
• Location: Remote
• Salary: $17.37-$23.50 per hour

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Do you have experience answering calls after hours for a doctor's office?

Supporting a 24/7 team assisting patients by phone in a remote setting. Handle inbound calls to support patients, medical practices, providers and other general calls in multiple markets.

Lead assigned staff in performing activities related to patient registration.

• Schedule staff to optimize departmental resources and productivity.
• Order and maintain appropriate supplies.
• Confirm insurance coverage.
• Determine necessity for pre-authorization and obtains authorization for scheduled procedures.
• Determine financial responsibility for services to be provided.
• Communicate with patients and practitioners regarding financial responsibility and insurance coverage issues, and notify them of any services requested and/or referred that are not authorized by insurance.
• Keep abreast of insurance company changes and updates. Communicate these changes to staff.

Education:

• High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.

• Experience with calls in a health-care setting
• Ability to navigate multiple systems in a remote environment.
• Experience with Genesys, Epic, Athena, Salesforce
• Clinical experience
• Medical Assistant strongly preferred

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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