Counselor, Central Student Services

• More Results
• Previous jobPreschool Paraprofessional - Exceptional...
• Admissions Representative(Sales)Next job

Counselor, Central Student Services

Employer Eastern Kentucky University Location Richmond, VA Closing date Nov 2, 2025

View more categoriesView less categories

Specialty Student & Scholar Services Position Type Counselor Hours Full-time Employment Type Permanent Organization Type College / University

Apply on website

You need to sign in or create an account to save a job.

Send job

Job Details

Title:
Counselor, Central Student Services

Position Type:
Fulltime Staff

Search Type:
External - minimum 7 days

Department:
30R003 - StudentSuccess,Outreach&Opportunity

Division:
5R0000 - Student Success,Opportunity&Engage

Position Location:
Richmond Campus

Driver Classification:
Driver

FLSA:
Exempt

Schedule Type:
Full Time (37.5 hrs per week or more)

Hours Per Week
Additional Schedule Details:
Posted Salary Grade:
Exempt - 43

Retirement:
KTRS

Contact Person:
Emily Powers

Job Summary/Basic Functions
The Counselor will join a team of Central Student Services staff servicing both undergraduate and graduate students with support for Financial Aid, Student Accounting, Registration, and other student related needs. The position will provide efficient and timely customer service to all customers, with specific focus on both telephone and in-person traffic. The counselor will be able to communicate clearly and effectively to the customer concerning the university processes. The counselor will also ensure the accurate translation of escalated student concerns while also remaining a participant in the total resolution of any issues.

Minimum Qualifications
Education:
Bachelor's degree required.

Experience:
One year of work experience required.Customer service experience in higher education or office setting preferred.

Licensure & Certifications
Preferred Qualifications:
Job Duties

• 35% - Manage the front desk services of the Central Student Service Office including coordination of front-desk activities, training student issues, and the day-to-day operations of the student worker positions within Central Student Services. - (Essential)
• 35% - Provide support to the telephone queue for the Central Student Service Office, striving for quick and clear responses to customer inquiries. Where appropriate, the counselor will also provide excellent intake and escalate student concerns to the appropriate channels. - (Essential)
• 25% - Advise and counsel prospective and current students and families on policy and processes, unique circumstances for individual applicants, and options for funding a college education, navigating the university billing, and facilitating course registration efforts. - ()
• 5% - Supports the office functions by completing all other duties and special projects as assigned. - ()

Sponsorship:
This position is not eligible for visa sponsorship.

Funding Source:
Institutional

Open Until Filled:
Yes

Special Instructions
EEO Statement
Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement
Offers of employment are contingent upon a satisfactory background check.

Share this job

• Facebook
• Twitter
• LinkedIn

Apply on website

Send job

Apply on website

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert