Front Office Coordinator

1 week ago

Plainfield, Indiana, United States Family Promise of Hendricks County Full time

Front Office Coordinator

Family Promise of Hendricks County

Position Overview:

Family Promise of Hendricks County is seeking a dedicated and organized Front Office Coordinator to be the first point of contact for our organization. This role is crucial in ensuring smooth daily operations, assisting callers and walk-ins, coordinating donations, and supporting clients with resources. The ideal candidate is customer service-oriented, detail-focused, and capable of handling multiple responsibilities in a fast-paced environment.

Key Responsibilities:

· Answer and direct phone calls, gathering necessary information from callers.

· Complete the crisis log for incoming inquiries and add to the tracker.

· Verify and update caller information in Salesforce.

· Provide appropriate resources and referrals for callers seeking services outside our scope.

· Assist walk-ins by gathering their information and directing them accordingly.

· Coordinate donations, assist donors during drop-offs, and complete donation tracking sheets.

· Maintain and distribute supplies, including completing supply lists for clients.

· Monitor visitors and adhere to security procedures.

· Enter services provided (gas cards, CWF, in-kind donations, supplies, etc.) into Salesforce.

· Monitor TEAMS chat and notify advocates when clients arrive.

· Schedule appointments as needed.

· Sort and file mail, take out trash on Mondays, and complete other assigned tasks.

Qualifications & Requirements:

· Strong customer service skills with a friendly and professional demeanor.

· Highly organized with keen attention to detail.

· Ability to lift 50 lbs and navigate stairs as needed. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA).

· Responsible stewardship of supplies and resources.

· Proficient in basic computer skills, including data entry and scheduling.

· Ability to work independently and collaboratively in a team environment.

Schedule:

  • Full-time, non-exempt position
  • Monday - Friday, 8:30 AM - 5:00 PM (30-minute lunch break)
  • Potential for Saturday as needed

If you are passionate about helping others and thrive in a supportive, mission-driven environment, we encourage you to apply for this role.

Equal Employment Opportunity Statement:

Family Promise of Hendricks County is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, disability, age, or any other protected characteristic as outlined by federal, state, or local laws. We encourage individuals of all backgrounds to apply.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

  • Paid time off

Work Location: In person

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