Restaurant Customer Service Leader

5 days ago

Richmond, Virginia, United States Chick-fil-A Restaurants Full time $15,000 - $60,000 per year

Restaurant Hospitality / Customer Service Leader

Chick-fil-A Stratford Hills, VA

Are you a friendly and team-driven individual with exceptional communication, leadership, and problem-solving skills? If so, we have an exciting opportunity for you to join our team as a Hospitality Leader in the Front of House at our restaurant Bring your leadership and customer service skills to our fast food restaurant and become a leader of our dynamic team.

At our restaurant, we value our leaders and offer a supportive work environment where you can grow and develop your skills. As a Hospitality Leader, you will play a vital role in our mission to "be a part of our customers' lives and the communities in which we serve."

Why You'll Love Working for Us:

  • Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance.
  • Growth Opportunities: We are committed to investing in our employees' growth and development. We provide opportunities for career advancement, manager/leadership development, and ongoing training.
  • Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart.
  • Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together.
  • Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.

Benefits:

  • Competitive compensation ($15/hr+, based on availability).
  • Opportunities for career advancement, leadership development, and ongoing training.
  • Full time leaders eligible for half health insurance coverage and 401k contribution.
  • Scholarship opportunities and tuition assistance to invest in your future.
  • Employee food discounts.
  • Work-life balance with Sundays off.

Responsibilities:

  • Maintain positive working relationships and provide direction and feedback to all front of house employees.
  • Collaborate with the management team to train and track the performance of new FOH team members.
  • Motivate hospitality team members to maintain high customer service scores.
  • Ensure timely completion of shift tasks and opening/closing responsibilities.
  • Take ownership of restaurant facilities, ensuring organization and adherence to sanitation and food safety procedures.
  • Demonstrate a complete understanding of key positions in both front-of-house and back-of-house.

Qualifications and Skills:

  • Must be 18 years of age or older.
  • Experience as a leader, preferably in a customer service or kitchen environment.
  • Ability to lift up to 50 lbs, stand for up to 10 hours, and be physically active for extended periods.
  • Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
  • Team-oriented, adaptable, dependable, coachable, and strong work ethic.
  • Ability to communicate effectively with guests and team members as a supervisor/leader.

Ready to embark on an exciting journey with Chick-fil-A? Apply now and we will contact you within 1-3 business days to discuss your next steps. Please do not contact the store directly.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: In person

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