Restaurant Hospitality

Restaurant Hospitality / Front of House Manager

Chick-fil-A Stratford Hills - Richmond, VA

Are you a strong leader who thrives in a fast-paced customer service environment? Do you excel at working collaboratively with both management and your team? If so, we have an exciting opportunity for you to join our team as a Customer Service / Front of House Director at our fast food restaurant This role requires effective interpersonal and conflict-resolution skills and the ability to handle pressure while ensuring smooth operations. Join us and showcase your leadership abilities

At our restaurant, we value our managers and offer a supportive work environment where you can grow and develop your skills. As a Front of House Director, you will play a vital role in our mission to "be a part of our customers' lives and the communities in which we serve."

Why You'll Love Working for Us:

• Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance.
• Growth Opportunities: We are committed to investing in our employees' growth and development. We provide opportunities for career advancement, leadership development, and ongoing training.
• Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart.
• Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together.
• Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.

Benefits:

• Competitive compensation ($17/hr+, based on experience).
• Opportunities for career advancement, leadership development, and ongoing training.
• Eligible for full health benefits, 401k contribution, and paid vacation.
• Scholarship opportunities and tuition assistance to invest in your future.
• Employee food discounts.
• Work-life balance with Sundays off.

Responsibilities:

• Maintain positive working relationships, provide direction and feedback to employees.
• Educate Managers and Team Members on Chick-fil-A food and hospitality standards and coach on productivity and consistency.
• Monitor food preparation and ensure adherence to recipes, while conducting daily food safety assessments.
• Schedule Team Members based on their skills and track performance, documenting policy/procedure violations.
• Report to the Owner/Operator and serve alongside the other executive directors.
• Ensure smooth front of house shifts, delegate tasks as necessary.
• Manage inventory and facilities, and hold the team accountable to completing their assigned work.
• Demonstrate understanding of key positions in the front of the store.
• Evaluate and make changes based on Profit and Labor Reports.

Qualifications and Skills:

• Must be food safety certified.
• Minimum of 1 year relevant management experience in a restaurant environment is required.
• Must have basic computer and iPad competencies.
• Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Ability to prioritize tasks and to delegate them when necessary.
• Strong analytical and problem-solving skills to function well in a high-paced and at times stressful environment.
• Ability to understand and evaluate the Profit and Labor Reports.

Ready to embark on an exciting journey with Chick-fil-A? Apply now and we will contact you within 1-3 business days to discuss your next steps. Please do not contact the store directly.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person