Customer Service Representative

6 days ago

Richmond, Virginia, United States WeDriveU Full time $40,000 - $60,000 per year

WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit to learn more about our company, clients and career opportunities.

Job Description
The Customer Service Representative (CSR) will report to the Program Manager and Operations Manager and receive guidance or direction from the client's or HQ's Transportation Management Team. The CSR will provide exceptional customer service to our client's employees, respond to all employee's transportation requests/queries, and monitor transportation services for shuttle and tram programs.

  • Note** This position requires the ability to stand outside for prolonged periods of time - up to 8 hours or more per day.

This is a split shift, so we're looking to hire either one full-time employee or two part-time candidates.
Duties And Responsibilities

  • Provide outstanding customer service.
  • Ensure commuters are directed to the correct buses and provide ETA and route information, as necessary.
  • Respond to any questions relating to services and ensure passengers of any route or service changes.
  • Monitor vendor/operations equipment to ensure safety of passengers and report any service concerns to the Transportation Center.
  • Ensure that all bus routes are operating are constantly operating and adequately servicing the client's needs.
  • Managing the flow of passengers and making sure all passengers are self-distancing.
  • Enforce company's passenger policies and procedures.
  • Troubleshoot shuttle items in real time as it relates to signage, barriers, and staging.
  • Additional duties and responsibilities may apply.

Skills Required And Physical Demands

  • Excellent written and verbal communication skills
  • Able to work a split shift and with flexible with hours.
  • Standing outside for prolonged periods of time - up to 8 hours or more per day.
  • Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment.
  • Additional skills and physical demands may apply.

Hard Requirements
Education and Qualifications:

  • 2 years of customer service experience

Preferred Requirements

  • High School diploma or equivalent

We Offer
Physical Health

  • Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits

Emotional Health

  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  • Pet & Legal Insurance

Personal Development

  • On-the-job training and skills development
  • Internal transfer opportunities for career growth
  • Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

  • Customer Service Representative

    3 days ago

    Richmond, Virginia, United States Automatic Leasing Service Full time $40,000 - $80,000 per year

    Benefits:401(k) matchingBonus based on performanceHealth insurancePaid time off Join Our Team as a Customer Service Representative Be the reason someone smiles today. Help us deliver an exceptional customer experience—one interaction at a timeAre you a natural problem-solver who genuinely enjoys helping others? Do you thrive in a fast-paced environment...

  • Customer Service Representative

    24 hours ago

    Richmond, Virginia, United States Crunch Fitness Glenside Full time

    Club Role - Customer Service Representative (CSR)Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our teamJob SummaryThe Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch...

  • Customer Service Representative

    23 hours ago

    Richmond, Virginia, United States ASCENDING Inc. Full time $40,000 - $60,000 per year

    Customer Service Representative1 year ContractVirginia (100% on-site)Summary:Provide front-line support to customers by phone and email, resolve inquiries and complaints, maintain accurate service records, and ensure customers receive the correct information or are referred to the appropriate department, all while following companypolicies and...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States Ascending Full time $40,000 - $60,000 per year

    Customer Service Representative1 year ContractVirginia (100% on-site) Summary:Provide front-line support to customers by phone and email, resolve inquiries and complaints, maintain accurate service records, and ensure customers receive the correct information or are referred to the appropriate department, all while following companypolicies and procedures. ...

  • Customer Service Representative

    5 days ago

    Richmond, Virginia, United States CVS Health Full time $34,000 - $45,000 per year

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...

  • Senior Customer Service Representative

    2 days ago

    Richmond, Virginia, United States CVS Health Full time $42,000 - $86,000 per year

    Position SummaryMeritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence....

  • Service Sales Representative

    5 days ago

    Richmond, Virginia, United States Cintas Full time $40,000 - $80,000 per year

    Requisition Number: 214182Job DescriptionCintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used and/or outdated products; servicing any safety equipment that requires...

  • Patient Service Representative

    5 days ago

    Richmond, Virginia, United States Bon Secours Mercy Health Full time $42,000 - $72,000 per year

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.Bon SecoursAbout UsAs a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people...

  • Outside Customer Care Representative

    3 days ago

    Richmond Heights, Virginia, United States AMF Bakery Systems Full time $60,000 - $90,000 per year

    WE RISE TOGETHERAt AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities.AMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment. We provide complete automated bakery solutions for numerous...

  • Patient Service Representative

    6 days ago

    Richmond Heights, Virginia, United States Bon Secours Full time $40,000 - $70,000 per year

    With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.Bon...