Front Desk Assistant

Job Title: Front Desk Assistant JobId: 7305 Job Classification: Paid Primary Recruiter: Jennifer Cunneen Primary Recruiter Email: Primary Recruiter Phone Number:

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Job Title:
Front-Desk Assistant

Department:
Operations

Location of job:
Orlando, FL

Reporting relationship:
Program Manager, Orlando

Exemption status:
Non-Exempt – Full Time, 40 hours/week

Position Summary:
Overseeing the smooth, daily operation of the Orlando office and ensuring proper equipment and supplies are available. Providing a safe, clean and welcoming environment.

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Job Responsibilities

• Supervises the day-to-day activities of the front desk and ensures it is always manned during business hours.
• Greets staff and guests and notifies the appropriate person or department of guest's arrival.
• Answer the phones and transfers the callers to the appropriate person.
• Ensures reception area is a clean, organized and welcoming environment.
• Process incoming and outgoing mail, packages, UPS and FedEx packages. Purchases stamps and submits charges to the Finance Office.
• Conducts regular inspections of the building to identify any maintenance or security issues and reports them in a timely manner. Reports any pest control issues to Center Services.
• Organizes CPR and other safety training and ensures First Aid kits are well stocked, and up to date.
• Ensures correspondence/office documents are handled properly and updated in a timely manner.
• Coordinates set up and arrangement of conference rooms as requested by the user.
• Researches and purchases office supplies, furnishings and services. Orders printer marketing material.
• Creates and distributes monthly calendar.
• Ensures all office machines are working and have necessary supplies. Coordinates repairs and services as needed.
• Oversees the ordering, pick up and distribution of concessions. Ensures FIFO stock rotation is being practiced and items have not expired. Regularly checks for price increases from vendor.
• Checks on receipt and delivery of mail and maintain USPS accounts. Ensures that all Post Office fees are paid in a timely manner. Processes stamped envelopes for refunds.
• Reserves apartments for WA board and winter volunteers.
• Maintains plants, furniture & decorations throughout building.
• Ensures refrigerators are cleaned on a regular basis.
• Cross-trains to administer volunteer orientation if needed.
• Coordinates with janitors to keep the over-all appearance of the WA building to an excellent standard. Purchases janitorial supplies when needed.
• Conducts tours of the WA building for visitors.
• Coordinates and schedules issuing of badges. Ensures badges are stored securely.
• Coordinates with the Facilities Manager and Program Manager as needed for events.
• Assists with the running of chapel and connects with speakers 24 hours prior to ensure any technical issues are resolved.
• Keeps an accurate record of purchases and submits Expense Reports in a timely manner.
• Assists WA staff with administrative tasks as needed to keep the office operating smoothly.
• Responds appropriately in emergency situations and notifies the proper authorities.
• Performs other duties as assigned.

Personal Qualifications

• Has a personal relationship with Jesus Christ.
• Should sense a call from God to ministry and demonstrate a genuine care for people.
• Ability to be at ease with people from diverse cultures and backgrounds.
• Highly self-motivated and directed.
• Keen attention to detail.
• Excellent listening and interpersonal skills.
• Ability and desire to learn new technologies, improve skills, and adapt to change.
• Ability to remain calm when dealing with difficult callers.
• Strong customer service orientation.

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Education, Prior Work Experience, And/or Specialized Skills And Knowledge

• Has a personal relationship with Jesus Christ
• 3-5 years experience helpful as an Office Manager or Administrator.
• Operates by utilizing demonstrated organizational, written and verbal skills.
• Computer literate, possessing a working knowledge of administration and data processing programs, as well as a strong knowledge of Microsoft applications.
• Ability to work with minimal supervision.
• Conflict resolution, negotiation, creative thinking and problem-solving skills. The intellectual ability to handle these difficult tasks must be combined with a personal warmth and evident love of Christ.

Disclaimer
Wycliffe Associates makes employment decisions in accordance with applicable federal and state employment laws and regulations. As a religious organization, we are entitled to make employment decisions on the basis of religious beliefs and practices of the applicant or employee.
Wycliffe Associates is a ministry, our mission of Bible translation is a special calling. Wycliffe Associates trains Christians all over the world to become Bible translators and we seek to safeguard the integrity of the Scriptures through that process. While specific skills and experience are a major part of this role, what is most important to Wycliffe Associates, and to the Lord, is a person's heart. The person who fills this role should have a special calling from the Lord for ministry. In this role you are considered a minister of the gospel. For such a high calling, our lives and values should reflect that pure and holy calling. As we are told in 1 Peter 1:15-16, "But just as He who called you is holy, so you be holy in all you do, for it is written: 'Be holy, because I am holy.'"