Marriott Assistant Front Desk Manager

2 weeks ago

Orlando, Florida, United States Castle Hotel Orlando Full time

JOB DUTIES AND RESPONSIBILITIES

Monitors daily status of rooms, rates, discount rates and packages.

Maintains current list of available rooms for walk situations.

Coordinates blocking of rooms.

Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations

Ensures recognition of employees is taking place across areas of responsibility.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures staff communicates effectively with the Housekeeping team.

Maintains productive relationship with Valet Parking provider.

Regularly reviews department budget to meet budgeted wages and general expenses.

Checks printed registration cards against information on arrival report and rectifies any discrepancies.

Ensures prompt and courteous service to guests.

Pre-registers guests according to standards.

Completes and monitors employee schedule.

Monitors VIP arrivals.

Keeps track of rooms to ensure accurate status and readiness for check-in.

Hires, coaches and disciplines direct reports.

Interacts positively and professionally with guests to resolve issues.

Acts as Manager on Duty as required.

Works nights, weekends, and holidays as necessary.

Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)

Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

In-depth knowledge of hotel Front Desk operations

Job Types: Full-time, Contract

Pay: $ $20.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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