Front Desk Clerk

1 week ago

Orlando, Florida, United States Link Hospitality Full time

Job Overview

We are seeking an energetic and dedicated Front Desk Associate to be the welcoming face of our hospitality team. In this vital role, you will serve as the first point of contact for guests, visitors, and team members, ensuring a smooth and memorable experience from check-in to check-out. Your enthusiasm, professionalism, and attention to detail will help create a warm, inviting atmosphere that reflects our commitment to exceptional guest services. This paid position offers an exciting opportunity to develop your skills in hospitality management and guest relations within a dynamic resort or hotel environment.

Duties

  • Greet guests and visitors warmly upon arrival, providing excellent customer service with a friendly and professional demeanor
  • Manage multi-line phone systems efficiently, answering inquiries and directing calls with proper phone etiquette
  • Check guests in and out swiftly while verifying reservations and processing payments accurately
  • Handle guest requests promptly, resolving issues or concerns to ensure maximum satisfaction
  • Maintain the front desk area in a clean, organized manner that reflects our high standards of hospitality
  • Assist with administrative tasks such as scheduling, data entry, and documentation related to guest stays and hotel operations
  • Support night audit procedures by reconciling accounts, preparing reports, and ensuring financial accuracy during overnight shifts
  • Collaborate with other departments to coordinate guest services and special requests for an elevated experience
  • Uphold security protocols by monitoring access points and ensuring the safety of guests and staff at all times
  • Engage in multilingual communication when necessary to accommodate diverse guest needs

Skills

  • Proven experience in hospitality management or hotel front desk operations is highly preferred
  • Exceptional customer service skills with a genuine passion for guest relations and hospitality excellence
  • Strong communication skills; bilingual or multilingual abilities are a significant advantage for serving diverse clientele
  • Familiarity with front desk systems, multi-line phone systems, and hotel management software
  • Knowledge of hotel operations including night audit procedures, guest services, and resort amenities
  • Excellent phone etiquette with the ability to handle inquiries professionally and efficiently
  • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
  • Experience in guest relations, conflict resolution, and providing personalized service in a resort or hotel setting is desirable
  • A positive attitude combined with strong organizational skills and the ability to work flexible hours including nights shifts

Join us as a Front Desk Associate where your enthusiasm fuels memorable guest experiences We're committed to fostering a vibrant workplace that values your growth while delivering outstanding hospitality.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • Free parking
  • Paid time off

Work Location: In person

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