Front Desk

2 days ago

Orlando, Florida, United States Brain, Spine and Pain Institute of Lake Nona Full time

Brain, Spine & Pain Institute of Lake Nona is seeking an experienced, fast, polished Front Desk / Medical Assistant who can keep a high-paced neurological clinic running smoothly.

This role supports patients recovering from traumatic brain injuries, concussions, neurological disorders.

We are looking for someone who already understands patient flow in a medical setting — this is not a first-job position.

About the Role

This is a full-time schedule, hourly role.

You must be available Monday through Friday, reliably, every week.

You will manage all front desk and MA responsibilities under one position, including:

Responsibilities

  • Greet patients, check them in/out, verify information
  • Handle a high volume of calls professionally and efficiently
  • Schedule and confirm appointments accurately
  • Support neurological providers during busy clinic days
  • Prepare rooms, assist with basic clinical tasks, update charts
  • Communicate with patients regarding follow-ups and instructions
  • Upload documents, maintain organized records in the EMR
  • Assist patients affected by TBI, concussion injuries with compassion and professionalism
  • Coordinate with the care team to ensure smooth patient flow
  • Maintain clinic standards for timeliness, accuracy, and patient service

Requirements (Non-Negotiable)

Applicants without these will not be the right fit:

  • At least 1–2 years of medical front desk and/or MA experience
  • Bilingual: English & Spanish (required)
  • Ability to use an EMR (any system)
  • Strong communication and customer service skills
  • Ability to move fast, handle pressure, and multitask
  • Reliable Monday–Friday availability
  • Professionalism in handling sensitive neurological cases
  • Organized, detail-oriented, and able to follow systems
  • Strong work ethic — not looking for someone who calls out often
  • Must be comfortable supporting patients with neurological injuries

The Right Candidate

You will thrive here if you are:

  • Experienced in a medical office
  • Self-directed and quick
  • Excellent at communication
  • Compassionate but firm
  • Someone who anticipates needs
  • Not afraid of busy clinic days
  • Looking for stability and a long-term role with structure

If you excel in fast-paced healthcare environments — we want to meet you.

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 35 per week

Work Location: In person

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