Distribution Center Customer Service Representative

WAI is excited to announce that we're expanding our team and seeking a dedicated Distribution Center Customer Service Representative to help us continue our commitment to excellence.

What We Offer:

• Competitive Salary: We recognize and reward your hard work with top-tier compensation.
• Comprehensive Benefits Package: We offer a robust suite of benefits to support your health, wellness, and overall peace of mind.
• Generous Time Off: Take advantage of paid time off and holidays to recharge and enjoy life outside of work.
• Dynamic Company Culture: Immerse yourself in a vibrant workplace with regular events and opportunities for professional growth.
• Incentives and Bonuses: Earn a $1000 attendance bonus and a $500 referral bonus, because we believe in rewarding dedication and loyalty.

Your Impact:

By joining us as a SCS Associate, you'll be more than just a part of the team—you'll be a driving force in maintaining our high standards of customer satisfaction. Your role is critical to our success, and your contributions will have a direct impact on the positive experiences of our customers.

Ready to Make a Difference?

If you're ready to take on a rewarding career where your efforts are valued and celebrated, we encourage you to apply today. Become an essential part of our team, where your work makes a meaningful impact every day.

POSITION SUMMARY

The individual in this role is responsible for handling all duties associated with SCS responsibilities, including but not limited to verifying reported discrepancies, record keeping, troubleshooting, and shipment inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond promptly to all SCS e-mails.
• Effectively communicate findings of SOD (Shipping Order Discrepancy) investigations to all relevant departments and the management team.
• Provide accurate information and support to customers by understanding their requests, answering questions, and offering assistance. Collaborate with other departments to obtain answers for customers.
• Assist Will-Call Customers and maintain a clear customer pick-up shelf.
• Review and research customer concerns (SODs) using the Baan ERP system to identify the root cause.
• Update SODs with approval or denial on a daily basis.
• Generate and communicate the SOD report to the Outbound Team on a daily basis.
• Scan and manage bill of ladings (BOLs) on a daily basis.
• Assist with research and resolution of the Staging and Confirmed not Invoiced report on a daily basis.
• Complete Delphi and GM ASN (Advanced Shipping Notice) tasks.
• Conduct research and retrieval of Proof of Delivery (POD) documents.
• Support internal auditing of policies and procedures.
• Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
• Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
• Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
• Undertakes additional responsibilities and tasks as directed by management.

QUALIFICATIONS (Education, Experience, & Skills required)

• Preferred: High School Diploma or an equivalent qualification; or two + years related experience and /or training; or equivalent combination of education and experience.
• Computer Skills – Microsoft Office and Outlook, ERP Systems
• Demonstrates strong problem-solving abilities.
• Capable of following instructions and responding to management direction.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Exhibits experience working collaboratively in a team environment.
• Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Possesses strong, effective and professional communication skills both verbal and written

Work Environment

This role involves working in both a professional office environment and a warehouse setting. In the office, standard office equipment such as computers, laptops, phones, photocopiers, and fax machines are utilized. In the warehouse, standard equipment such as computers, phones, photocopiers, cameras, and forklifts are used.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the Essential Duties and Responsibilities:

Physical Demand Description

Standing

• • Must be able to frequently remain in a stationary position
    Walking, Reaching and Handling- - Must be able to frequently move about inside the warehouse to access product and machinery, etc. Must be able to stand and walk 60% of time, lift up to 40 lbs. normal, up to 70 lbs. less than 10% of time.
    Seeing- - Frequently reads various documents and operates computer and other office tools/databases/equipment.
    Talking and Hearing- - Frequently communicates with colleagues, co-workers, and customers. Must be able to exchange accurate information in these situations.
    Manual Dexterity- - Frequently operates a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.