digital content coordinator

Description

Digital Content Coordinator – (Non-Bargaining Unit) Pay Grade 4 (49,650.00)

Hours: 37.5 hours per week

Location: Marketing

EXTERNAL POSTING UNTIL FILLED

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patron and staff.

Job Summary: This position supports Cleveland Public Library's (CPL) marketing initiatives by leading the creation, management, and updating of digital content across the Library's digital and social channels, ensuring consistency with the library's brand and voice. Effectively and efficiently tell the organization's story, monitor analytics to improve outreach, and support the library's mission to connect with the community through digital engagement. Assist with general marketing activities.

JOB REQUIREMENTS

Education:

• Bachelor's degree in marketing, communications, business, journalism, or related field required.

Experience:

• 2-3 years' experience in a marketing, communications, advertising, or public affairs environment or company required.
• Two years' experience writing and editing compelling digital content and other business communications required.
• Two years' experience coordinating projects, special events, meetings, conferences or productions is required.
• Two years' experience coordinating with vendors and suppliers, contracts, pricing, timelines, etc. required.
• Two years' experience budget tracking and reporting preferred.
• Experience in a nonprofit or public agency preferred.

Technical Expertise:

• Self-starter with a critical and creative mindset with strong problem-solving skills and attention to detail.
• Outgoing and collaborative communicator with superb written and verbal communication skills.
• Experience utilizing marketing related software, social media platforms and digital applications such as Customer Relationship Management (CRM) tools, online analytics, Google Ads, etc. CMS - WordPress for website updates
• Must demonstrate strong skills with Microsoft Office, especially Microsoft Word, Power Point, Outlook and Excel.
• Ability to use analytics to test, evaluate, and refine digital storytelling strategies; perform data entry, generate reports, copy, manage and track documents and information.
• Effectively manage time to meet operational needs and desired outcomes and plan and organize the steps to implement new projects.
• Analyze situations accurately to make well-informed decisions.
• Work effectively under pressure.

Essential Duties and Responsibilities:

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Attendance – Adhere to Library attendance and work schedule policies.
• Collaboration – Establish and maintain cooperative working relationships. Work in a complex institutional structure requiring significant collaboration.
• Communication – Read, understand, and communicate information and ideas presented in writing. Listen to, understand and communicate information and ideas.
• Customer service – Determine and meet customer needs. Work effectively with external entities and the public.
• Initiative – Work independently with minimal supervision.
• Positive and enthusiastic attitude – Be courteous and respectful.
• Quality of work – Effectively manage time to meet operation needs and desired outcomes and plan and organize the steps to implement new projects. Adhere to Library work rules, procedures and policies, and collective bargaining agreements.
• Reliability – Consistently perform required duties.
• Teamwork – Work as part of a team and work effectively with persons and communities from diverse cultural, social, and ethnic backgrounds.

To Apply; Internal applicants please apply on ESS. Please attach a current/updated resume and CV

EXTERNAL POSTING UNTIL FILLED