Epic Principal Trainer

Job Title:Epic Principal Trainer

Location:Remote

Department:Epic Implementation/Operation

Reports to: Epic Training and Informatics Manager

EmploymentType:Full-time, Exempt

TravelRequired:Yes, 10%

SalaryRange:$75,000-85,000

Summary

Reporting directly to the Epic Training and Informatics Manager, the Epic Principal Trainer will be responsible for overseeing enterprise credentialing and end user training and education efforts related to their Epic certification areas. The Principal Trainer will be responsible for collaborating with other training and education staff to build and maintain the master training environment in Epic and manage curriculum design and delivery efforts for their certification areas. The Principal Trainer will also work closely with Epic Application Managers and Analysts to understand the unique system design and build for Planned Parenthood to create customized, relevant curriculum and resources for credentialed trainers and end users.

EssentialFunctions

• Meeting with Application Managers and Analysts to validate and design key workflows, application requirements, strategies, and best practices to inform training material design that aligns with Planned Parenthood's unique Epic build and configuration.
• Building and maintaining the master training environment.
• Managing and leading the Professional Billing and Claims credentialing program.
• Monitoring end user assessment scores and communicating to credentialed trainers.
• Developing and maintaining Planned Parenthood's Epic training curriculum and materials repository.
• Developing post go-live educational materials and resources for credentialed trainers, super users, and end users that support optimization efforts.

• Reviewing and understanding new features and functionality deployed by Planned Parenthood in order to create updated training strategies.

• Providing support, including occasional training coverage, for Epic Affiliate Support Credentialed Trainers.

• Responding to customer questions and issues submitted through the ticketing system.
• Hosting affiliate success meetings with assigned live affiliates to hear concerns, escalations, review open tickets, and answer questions.

Supervisory Responsibility: This position has no supervisory responsibility.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen, Strategic Thinking, Problem Solving,
• Customer Service and Interpersonal Skills, Oral and Written Communications
• Ethics, Diversity, Initiative, Teamwork, Leadership
• Computer and Technical Skills
• Quality, Safety & Security

Education and/or Experience

• Bachelor's degree
• Current Epic certification or Planned Parenthood credentialed status in applicable Epic application(s)

Skills

Required

• Bachelor's degree in engineering, computer science, training and education, or related field. Prior experience may also be considered in lieu of a degree.
• Prior operational experience in an Epic Professional Billing & Claims role or specialty.
• Possesses prior enterprise training and education experience.
• Outstanding verbal communication and presentation skills.
• Demonstrates established training management and curriculum design experience.
• Experience managing multiple teams of resources in a software implementation effort.
• Possesses excellent time management and organizational skills.
• Conveys information clearly and concisely with project leadership and subject matter experts.
• Conveys the ability to gain trust and establish effective relationships with Epic counterparts.
• Seeks, logically examines, and interprets information from various sources to determine a problem's cause and develops a course of action to resolve the problem and to prevent its recurrence.
• Has a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions.

Preferred

• Possesses prior Epic experience, especially with Planned Parenthood.
• Possesses prior experience designing and maintaining master training environments.
• Possesses prior experience with the end-to-end establishment of Epic training programs and curricula.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Sedentary Work

• Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time)
• And/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Must be able to travel throughout and between facilities.
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• There is no occupational risk for exposure to communicable diseases.

Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing.