Senior Business Analyst with Salesforce

Description We are looking for a Senior Business Analyst with expertise in Salesforce platform to join our team. In this role, you will be responsible for supporting our Client's CRM Consultants in defining the project scope and size, driving projects using Agile methodologies, and facilitating requirements workshops to gather and analyze requirements. You will also be responsible for mapping AS-IS and TO-BE processes, creating epic, user stories for Salesforce Engineers, and working with our QA team to ensure that the solution meets the requirements. #EasyApply Responsibilities Support Clients CRM Consultants in defining the project scope and size, driving projects using Agile methodologies, and facilitating requirements workshops to gather and analyze requirements Map AS-IS and TO-BE processes and create epic, user stories for Salesforce Engineers Work with our QA team to ensure that the solution meets the requirements and support stakeholders and business units through UAT and triage bugs Assist Salesforce engineers in performing root cause analysis and provide Train-the-Trainer and functional documentation and sessions Configure and customize Salesforce and HubSpot platforms to meet business requirements and develop and maintain Hubspot workflows, reports, dashboards, and other tools to support business operations Ensure data integrity and consistency across Salesforce and HubSpot systems and support projects through post-go-live & hyper-care activities Requirements 2+ years working on the Salesforce.com platform 3+ years working with Hubspot managing Marketing Emails, Contacts and the integration with Salesforce Proficient in CRM B2B process (sales, service support/care) and process mapping skills Salesforce Administrator / Hubspot Marketing / Hubspot CRM Data Migration Certification Experience with agile methodologies (e.g. Scrum) Experience using process design tools (e.g. Signavio) Team player (easy and respectful communications, shares responsibilities for the team's overall success) Communication and organizational skills Ability to quickly learn and adapt to new situations Creative problem-solver with the ability to work with a blank slate and inspire others Respond constructively and calmly to shifting priorities, demands, and timelines English B2+ (can communicate fluently with english speaking stakeholders, able to share his ideas and provide reasoning) Nice to have Consulting experience in the retail industry Salesforce Business Analyst Certification Hubspot Email Marketing Course Jira, Google Suite (eg. Docs, Sheets and Slides) Good functional understanding of the key Salesforce CRM Platform capabilities We offer We gather like-minded people: Engineering community of industry professionals Friendly team and enjoyable working environment Flexible schedule and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Relocation within our 50+ offices We provide growth opportunities: Outstanding career roadmap Leadership development, career advising, soft skills, and well-being programs Certification (GCP, Azure, AWS) Unlimited access to LinkedIn Learning, Get Abstract, OReilly, Cloud Guru Language classes in English and Polish for foreigners We cover it all: Stable income (Employment Contract or B2B) Participation in the Employee Stock Purchase Plan Benefits package (health insurance, multisport, shopping vouchers) Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more Referral bonuses Corporate, social and well-being events Please, note: The set of bonuses might vary based on the role you apply for specifics will be discussed with our recruiter during the general interview We will reach out to selected candidates exclusively EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.