Practice Support Specialist

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Practice Support Specialist with Parallon you can be a part of an organization that is devoted to giving back

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Practice Support Specialist to help us reach our goals. Unlock your potential

Seeking a Practice Support Specialist, to handle inquiries from Physician Service Group (PSG) Practices, reviews account information, takes appropriate actions to resolve inquiries, and enters actions into the appropriate system. The Practice Support Specialists provide resolution of calls, emails, tickets and service requests created by the Practices and Patient Support. This job has regular contact with internal and external customers and requires regular outreach to practice users. This role provides technical and job aid support for practice management systems users via phone and screen share. Support Specialists identify gaps in user knowledge and provide system training as appropriate with job aids referenced. The request requires a detailed analysis of patient accounts to ensure appropriate actions are taken to resolve inquiries with accurate documentation in the required applications in a timely fashion. If a request is not resolved by practice support, the practice support specialist knows where to route tickets following a ticket routing knowledgebase. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you. We want you to apply today

What you will do in this role:

• Receive incoming calls, emails and other electronic inquiries from PSG Physician Practices
• Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues
• Research, interpret, explain and apply information from training materials to practice users including processes, policies, and procedures
• Complete the research necessary to appropriately root cause and respond to customer inquiries, requests, issues, and complaints in accordance with department policies and procedures
• Create and modify basic ad hoc reports using standard reporting tools for the platforms supported
• Follow up with other support staff, service resources, and departments involved in resolution to ensure issues are resolved, requests are filled, and the customer communication is complete
• Documents inquiry and actions taken into the appropriate system
• Educate Practices as necessary on Physician Practice Management software, Physician Support Center (PSC) and PSG processes, policies, and procedures
• Maintain an in-depth understanding best practices for operational workflows in order to support practice users
• Maintain working knowledge of workflow, systems, and tools used at the Practices
• Create a positive experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
• Ensure the end-to-end customer experience and provide a single point-of-contact for the customer
• Meet and maintain established departmental performance metrics for production and quality
• System knowledge of EPIC, Meditech, Cerner, eCW and Experity and other revenue cycle systems such as OnBase, Patient Keeper, eDPR and Artiva
• Communicate/escalate issues to team leads to promptly and effectively address issues as needed
• Clearly document and assign request to supporting departments

What qualifications you will need:

• Minimum 1 year related healthcare experience required, preferably related to Physician Practices
• Experience working in a contact center environment preferred

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you We are reviewing applications for our Practice Support Specialist opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.