Software Release Management

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Omnichannel solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

We are seeking a motivated Acceptance & Delivery Associate to join our team. The ideal candidate will be responsible for validating software deliverables from our vendor OEM & ODM before passing them to our internal development team. This role involves performing automation testing, reporting, and rejecting deliveries when necessary. Additionally, the candidate will manage the delivery process, including packaging, validation, and adjusting the SOP for our 3PL (third-party logistics vendor) responsible for customizing our Android payment terminals with the software package. The role requires running tests on the customization station to verify compatibility, collecting logs from our 3PL in case of issues, and creating tickets for our development team to address.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Writes the requirements, epics, and user stories to support product development
• Validate software deliverables from OEM & ODM vendors.
• Perform automation testing and report/reject deliveries as needed.
• Conduct non-regression testing and drive automation QA for patch and new feature delivery; Create new scripts for our automation QA tool to expand QA coverage.
• Package, validate, and adjust SOP for 3PL customization of Android payment terminals; Run tests on the customization station to verify compatibility.
• Collect logs from 3PL in case of issues and reproduce them to create tickets for the development team.
• Open tickets with internal and external teams and close issues after validation.
• Collaborate with the development team to ensure timely resolution of issues.
• Create and review apps and scripts for customization stations and automation QA tools using Python, Android, and Java; Document and release validated software to stakeholders.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Bachelor's degree in Computer Science or a related field.
• Junior level candidates are welcome; recent graduates are encouraged to apply.
• Expertise in Android, Java, Kotlin, Python and Security.
• Ability to create and review applications and scripts for customization stations and automation QA tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications, Capabilities, And Skills

• Experience with automation testing tools and methodologies.
• Familiarity with Android payment terminal customization.
• Understanding of third-party logistics processes.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.