Senior Technical Program Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU

This is an exciting time to join the CIO organization at Talkdesk as a Senior Technical Program Manager. Our team drives the success of Talkdesk's internal operations through the delivery of transformative business system initiatives. As a Senior Technical Program Manager, you will lead the company's most critical, large-scale, and complex programs involving CRM and ERP systems such as Salesforce CPQ, Zuora, NetSuite, and integration technologies.

Reporting to the Director of Technical Program Management, you will be a strategic leader and thought partner in shaping the Program Management function and agile development practices across the Global Business Systems & Technology team. You will not only manage execution but also influence strategy, align stakeholders, and serve as a bridge between technical and business teams to ensure program success.

Our customers are Talkdesk employees across all functions. As a Senior Technical Program Manager, you will anticipate business needs, translate them into executable roadmaps, and drive delivery of solutions that enable scale, efficiency, and compliance.

• Lead enterprise-wide, cross-functional programs from concept through delivery, ensuring alignment with business strategy and measurable outcomes.
• Act as both program leader and hands-on business analyst during complex initiatives such as data conversions, bridging gaps between business stakeholders and technical teams to ensure requirements are clear and validated.
• Partner with executive and global business leaders to define priorities, drive simplification, and align multiple value streams (e.g., Quote-to-Cash, Procure-to-Pay, Lead-to-Opportunity).
• Develop and maintain multi-year roadmaps and adaptive plans; continuously identify critical dependencies, risks, and tradeoffs, and escalate appropriately.
• Define and enforce program management best practices, governance standards, and compliance frameworks (e.g., SOX readiness, audit controls).
• Provide executive-level reporting and data-driven insights to guide decision-making and ensure transparency across leadership.
• Coach and mentor program managers, project managers, and scrum masters to raise the overall maturity of the PMO and agile practices.
• Drive continuous improvement in systems and delivery processes through application of lean principles and systems thinking.
• Foster a culture of accountability, collaboration, and problem solving across both technical teams and business stakeholders.

• Bachelor's Degree in Business, Computer Science, or related field.
• 10+ years of program/project management experience in a SaaS or technology-driven organization.
• Proven track record delivering large, complex, multi-system programs (ERP, CRM, integrations).
• Demonstrated ability to serve as a bridge between business and technical teams, including hands-on experience in requirements gathering, data conversion, and stakeholder alignment.
• Experience operating in pre-IPO or high-growth companies, with strong knowledge of compliance (SOX, audit, controls).
• Advanced understanding of agile and program management practices (Agile, Scrum, PMP, or equivalent certifications).
• Exceptional leadership, communication, and influencing skills at all organizational levels.
• Ability to thrive in ambiguity and drive clarity in fast-changing environments.

Pay Range (Base Pay): $125,000 - $188,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. 

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. 

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)