Front Desk Supervisor

2 weeks ago

Lake Oswego, Oregon, United States The Lakeshore Inn Full time $56,320 per year

Job Summary

We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team at our boutique hotel. The ideal candidate will possess exceptional guest service skills, a strong background in hospitality, and the ability to manage multiple tasks efficiently. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and providing outstanding service throughout their stay.

Duties

  • Supervise and train front desk staff to deliver exceptional guest services.
  • Manage check-in and check-out processes, ensuring accuracy and efficiency.
  • Address guest inquiries, complaints, and requests promptly and professionally.
  • Ability to assist guests with luggage as needed
  • Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
  • Oversee night audit procedures to ensure accurate financial reporting.
  • Coordinate with housekeeping and maintenance departments to ensure room readiness and address any issues.
  • Implement and uphold hotel policies and procedures to enhance guest satisfaction.
  • Utilize phone systems effectively to manage incoming calls and reservations.
  • Foster positive guest relations by engaging with guests during their stay.

Experience

  • 3-4 years previous experience in a hotel or resort environment is preferred.
  • Strong background in guest services with proven ability to handle guest relations effectively.
  • Bilingual or multilingual skills are a plus, enhancing communication with diverse guests and staff.
  • Proficient in phone etiquette and managing phone systems for efficient communication.
  • Experience with night audit processes is beneficial but not required.
  • A passion for hospitality and commitment to providing an outstanding guest experience.

Join our team as a Front Desk Manager where your leadership skills will shine, and your dedication to guest satisfaction will contribute to creating memorable experiences for all who visit our establishment.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Has worked as a Manager at a Hotel in the last 2 years

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Ability to Commute:

  • Lake Oswego, OR Required)

Work Location: In person

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