Front Desk Supervisor

12 hours ago

Lake Wales, Florida, United States Residence Inn Montgomeryville Full time
Compensation TypeHourly
Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

Residence Inn Montgomeryville

1110 Bethlehem PikeNorth Wales, PA 19454
Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
  • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more
  • Get paid daily
Responsibilities
  • Assist with training, coaching and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast paced environment by coordinating with other  departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications

Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

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