Client Success Account Manager

2 days ago

High Point, North Carolina, United States CBIZ, Inc. Full time

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.   

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.  

About the Role   We are seeking a highly motivated and detail-oriented individual to join our team as a Client Success Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will possess strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems.   Essential Functions and Primary Duties
  • Under direct supervision, manages the day-to-day of services for an assigned block of accounts
  • Offer assistance with account management and technical support of UKG products
  • Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
  • Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
  • Proactively identify opportunities to improve system functionality and client satisfaction
  • Coordinate client meetings as needed
  • Conduct regular system audits to ensure data accuracy and compliance
  • Maintain data integrity and quality with any applicable software on a timely basis

Preferred Qualifications

  • Bachelor's Degree
  • Minimum 1-2 years of payroll experience
  • Preference for candidate with prior experience in HRIS or Human Capital Management software
  • Experience with UKG Ready Talent is a plus
  • Previous experience in a client service or system integration environment
     

Minimum Qualifications

  • High School Diploma or GED equivalent required; Bachelor's degree preferred
  • 3 years experience in industry or related field
  • Strong communication skills both oral and written with all levels of an organization, both internally and externally 
  • Must obtain and preserve required licenses/certifications as required
  • Proficient use of applicable technology
  • Able to work in a team environment as well as independently
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Travel based on client and business needs

#LI-OD1 #LI-Hybrid

  • Client Success Account Manager

    2 weeks ago

    High Point, North Carolina, United States CBIZ Full time $60,000 - $90,000 per year

    Status Category:Full-TimeExempt/Non-Exempt:ExemptJob Code:BI0925CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to...

  • Account Receivable Manager

    6 days ago

    High Point, North Carolina, United States Environmental Air Systems Full time

    Accounts Receivable Manager High Point, NC | Environmental Air Systems (EAS)People. Passion. Purpose. — We build the future through teamwork and excellence.Who We AreEnvironmental Air Systems (EAS) is an industry leader in modular engineering, mechanical and electrical systems, and industrial construction. We deliver innovative infrastructure solutions...

  • Sr Manager of Accounting

    1 week ago

    High Point, North Carolina, United States Apex Systems Full time $80,000 - $160,000 per year

    Job#: Job Description:Apex Systems is looking to hire a fully remoteSenior Manager of Accounting - Financial Reportingfor our client based out ofGreensboro, NC,working EST office hours.This assignment is anticipated to be a3-6 monthcontract; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift...

  • Accounts Receivable Manager

    1 week ago

    High Point, North Carolina, United States Environmental Air Systems Full time $90,000 - $120,000 per year

    JOB RESPONSIBILITIES INCLUDE:Manage and guide a team of AR Specialists. Oversee all aspects of Accounts Receivable.Ensure all AR activities comply with regulations and company policies.Ensure timely payments, manage collections and customer disputes, and resolve payment issues.Match payments to invoices.Prepare reports for accounts receivable reporting for...

  • Manager, Finance

    3 days ago

    High Point, North Carolina, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...

  • Customer Relations Manager

    5 days ago

    High Point, North Carolina, United States The Blood Connection Full time

    At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community todayPosition OverviewAs part of the Donor Resources Department, the Account Manager is responsible for the goal of a territory. This role is responsible for managing existing blood drive accounts, maximizing their production, finding new...

  • Plant Manager

    5 days ago

    High Point, North Carolina, United States Northpointe Human Capital Full time

    Company Description Our client is a manufacturer of consumer goods and currently has a need for a Plant Manager in their High Point, NC facility.   Job Description Management of annual operating plan and deployment of resources to achieve production commitments.Leadership of all aspects of safety management for the location, including establishment of...

  • Manager of Data Analysis and Reporting

    2 days ago

    High Point, North Carolina, United States High Point University Full time

    High Point University's Manager of Data Analysis and Reporting in the Office of Institutional Advancement (IA) is a Supervisory position that oversees IA system functionality and needs, data reporting and analysis, data management and maintenance including accuracy and integrity of changes, updates and cleanup to biographical, demographical, education and...

  • Care Manager

    2 weeks ago

    High Point, North Carolina, United States RHA Health Services, LLC Full time

    We are hiring for:Care Manager / IDD / Davidson / Guilford / RandolphType:RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA...

  • Dental Office Manager

    6 days ago

    High Point, North Carolina, United States DECA Dental Group Full time

    Dental Office Manager – Join us. Where your smile truly mattersAtIdeal Dental, we're on a mission to revolutionize dental care—and we want you to be part of the journey As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we're...