Information Technology Support Specialist

7 days ago

Philadelphia, Pennsylvania, United States London Approach Full time

Job Title:
IT Support Specialist

Location:
Philadelphia, PA (Onsite, 5 days per week)

Employment Type:
Contract-to-Hire

Pay Rate:
$24.00/hour (while on contract)

About the Role

We're seeking a motivated
IT Support Specialist
to join our Philadelphia office. This is a full-time, onsite position providing hands-on technical support to internal users in a professional business environment. The ideal candidate is someone who enjoys troubleshooting, communicating with end users, and ensuring reliable day-to-day technology operations.

Key Responsibilities

  • Provide Tier 1–2 technical support for desktop, laptop, and peripheral devices.
  • Troubleshoot hardware, software, and networking issues in a Windows-based environment.
  • Install, configure, and maintain user workstations, printers, and related IT equipment.
  • Support Office 365 applications, VPN access, and basic Active Directory tasks (password resets, account provisioning).
  • Track, document, and resolve support requests via the ticketing system.
  • Assist with new employee setups, imaging, and hardware refreshes.
  • Escalate complex issues to higher-level engineers as needed, ensuring timely resolution and communication.
  • Maintain high standards of professionalism, customer service, and confidentiality.

Qualifications

  • A+ Certification required.
  • 2+ years of IT support experience in a professional environment
    (corporate, academic, or healthcare setting preferred).
  • Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Excellent communication, organization, and problem-solving skills.
  • Ability to lift up to 40 lbs. and perform occasional hardware moves or setups.
  • Must be able to work onsite Monday–Friday, 8:00 AM – 5:00 PM.

Contract Details

  • Initial contract term: 6 months with strong potential for
    full-time hire
    based on performance.
  • Hourly rate:
    $24.00/hr (W-2)
    during contract period.
  • Benefits eligibility upon conversion to permanent employee (medical, dental, vision, PTO, 401k).

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