Customer Excellence Specialist

Work Location:  Lenexa, Kansas
Shift:  
Department:  LS-PS-MGAN2 Customer Excellence
Recruiter:  Katherine Nicolosi

This information is for internals only. Please do not share outside of the organization.

Your Role:

This Commercial Service Representative position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support. This individual will be responsible for ensuring each transaction is processed within MilliporeSigma guidelines, values and customer specifications. 

As a Commercial Service Representative this individual will be required to learn and master a number of different skill sets. You will respond to customer inquiries and resolve issues quickly. Enter internal and external customer orders and quotations received via various sales channels. There will be occasions where you will solve situations related to orders, shipments or other customer related matters.

The Commercial Service Rep will need to research and maintain customer account information within the appropriate system. They will also investigate, process and record lost or damaged orders, non-product complaints, credit and/or rebill requests.

Who You Are

Minimum Qualifications:

• High School Diploma or GED
• 1+ years of working experience in customer service in any industry

Preferred Qualifications:

• Associates degree or higher education is preferred.
• Knowledge of Oracle system, Excel, Salesforce, SAP and PC applications a plus.
• Strong knowledge around Millipore's organizational structure, business practices and customer base.
• Act as a role model of MilliporeSigma's values and best-in-class business practices.
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Excellent listening and telephone communication skills.
• Highly motivated and organized, with attention to prioritizing incoming tasks.
• The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.
• Prior experience working with customers over the phone

Pay Range for this position: $ $35.00 per hour​

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.