Information Technology Support Specialist

1 week ago


Lenexa, Kansas, United States Moonshot Solutions Full time

IT TECHNICAL SUPPORT SPECIALIST

We are seeking a service-focused
IT Support Specialist
to provide frontline technical support to employees across multiple business units. This role is responsible for resolving day-to-day hardware, software, and account access issues, ensuring users can stay productive and connected.

This is a great opportunity for someone early in their IT career who wants to continue learning and growing in a collaborative environment.

POSITION RESPONSIBILITIES

  • Provide Tier 1 support for desktops, laptops, and mobile devices
  • Troubleshoot common software issues and user access challenges
  • Manage user provisioning across Microsoft 365 and Active Directory
  • Assist employees with setup, sign-in, MFA/Auth app configuration, and password resets
  • Support basic network-related issues (printers, Wi-Fi, connectivity)
  • Monitor, log, and resolve tickets in the organization's help desk system (Zendesk)
  • Assist in identifying and releasing safe emails from email security tools (e.g., Barracuda)
  • Support hardware rollouts, device imaging, and peripheral replacement when needed
  • Deliver friendly, clear communication to users across all departments

POSITION QUALIFICATIONS

  • 1–3+ years of help desk / desktop / IT support experience
  • Microsoft 365 + Active Directory user administration
  • Familiarity with ticketing systems (Zendesk, ServiceNow, Jira, etc.)
  • Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi)
  • Experience with CRM support (Dynamics 365 helpful but
    not required
    )
  • Strong customer service mindset and patience when walking users through solutions

WHAT YOU'LL LOVE...

  • Supportive manager who invests in employee growth
  • Small, collaborative IT team
  • Casual, friendly work environment
  • Opportunity to develop into more advanced responsibilities over time

EXTRA NOTES

  • This position will start out as an open-ended contract with the goal to convert to an FTE in the next 3-6 months
  • THIS IS AN ONSITE POSITION IN LENEXA, KS - NOT A REMOTE ROLE
  • NO C2C OR SPONSORSHIP OPPORTUNITIES
  • Will start out as a Tier 1 support role with a ton of potential to take on my responsibilities and grow your career

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