Senior Account Executive

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world's best online shopping experiences, from post-purchase and beyond.

We've powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.

Backed by a $66M Series B and over a decade of innovation, we're accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we're building a diverse, collaborative culture that encourages agility, ownership, and impact.

Your Mission:

As an Enterprise Account Executive at AfterShip, your mission is to expand our footprint within the top global retailers and digital commerce brands by helping them transform their post-purchase experience. You will serve as an advisor to executive stakeholders; identifying where visibility gaps, delivery inaccuracies, manual returns processes, or fragmented customer journeys are costing them revenue, loyalty, and operational efficiency.

You will hunt, develop, and close net-new enterprise opportunities, orchestrating complex sales cycles that involve cross-functional collaboration, technical evaluation, and measurable business impact. Your success will directly accelerate AfterShip's growth in the enterprise segment while ensuring that our customers unlock meaningful value - faster delivery accuracy, lower WISMO, optimized returns workflows, and richer customer engagement across the post-purchase lifecycle.

In short: You are the tip of the spear driving AfterShip's enterprise expansion, shaping the future of post-purchase for the world's most influential brands.

What You'll Do:

• Hunt and acquire net-new enterprise logos by executing a disciplined outbound strategy across your named accounts (ie. Shopify Plus merchants).
• Lead discovery to uncover business and operational gaps in tracking, delivery experience, returns, or supply-chain visibility.
• Develop compelling ROI narratives leveraging case studies, analytics, and technical product capabilities.
• Coordinate internal resources (SE, Onboarding, Product, CS) to deliver enterprise-grade solutions.
• Negotiate complex RFPs, MSAs, SOWs, and multi-solution deals.

Who We're Looking For:

• 5+ years of closing experience in eCommerce SaaS sales in the Shopify ecosystem.
• Demonstrated success closing $100K+ ACV deals with long, multi-stakeholder sales cycles.
• Proven experience selling to digital, operations, logistics, or CX organizations within large Shopify Plus brands.
• Strong technical aptitude: comfortable leading product demonstrations and technical discussions with engineering, IT, data, and product teams.
• Ability to craft business cases, ROI models, and executive-level presentations.
• Excellent communication, executive presence, and storytelling skills.
• Familiarity with enterprise sales methodologies such as MEDDICC, Sandler, or Command of the Message, with the ability to apply structured qualification and deal management frameworks.
• Ability to travel up to 20% for client visits, tradeshows, and company offsites.
• Background in post-purchase, logistics technology, returns platforms, or shipping solutions preferred but not required.

At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we're looking to fill this role as soon as possible. / We prioritize hiring the right person over hiring quickly. This is an evergreen posting, so timelines may vary depending on when the right candidate is identified.

Senior Account Executive

Los Angeles

Sales