Quality Control Manager

1 week ago

Oklahoma City, Oklahoma, United States Devon Industries Inc. Full time

POSITION SUMMARY: This position requires extensive travel to support operational and client needs. Reporting to the Manager of Installation Services, the Quality Control Manager (QCM) serves as a subject matter expert and primary point of contact to ensure store readiness for client openings. The QCM provides full oversight of assigned installation teams, fosters strong customer relationships, delivers hands-on training on equipment usage, and resolves post-installation or remodel issues—all to uphold the highest standards of quality and client satisfaction.

ESSENTIAL JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Manage, organize and oversee duties of national installation teams.

  • Manage and schedule timely rental equipment arrival to jobsite to help teams efficiently complete workload.

  • Serves as an information conduit between directional leadership team of installation, Installation Teams, Sales Team, and Customers.

  • Serve as the onsite Supervisor in the absence of an onsite Supervisor, as business dictates.

  • Ensure and continuously review budgets are being met

  • Provide hands-on training to clients on the proper operation of installed equipment.

  • Perform site inspections to confirm accurate equipment placement and compliance with quality control standards.

  • Serve as the primary contact for store openings and warranty-related service requests.

  • Be present onsite during store openings to conduct final quality inspections and ensure operational readiness.

  • Monitor craftsmanship to ensure all work aligns with manufacturer guidelines and Devon's quality standards; give feedback to Installation teams as needed.

  • Mentor and support Road Crew Supervisors and their crews through ongoing training and professional development.

  • Works as an OSHA and safety champion to enforce policy and industry safety standards maintaining a safe and compliant work environment.

SKILLS AND EXPERIENCE:

  • 1–3 years of hands-on, supervisory experience in automotive services product installation.

  • Proven track-record of quality construction methods, materials, and principles of project management.

  • Possession of a valid driver's license and ability to meet vehicle insurance eligibility requirements.

  • Strong organizational and time-management skills, with proven ability to perform effectively in fast-paced environments.

  • Capable of working independently with minimal supervision, as well as collaboratively within a team setting.

  • Knowledge of quality assurance practices in the Automotive services industry and health and safety regulations.

  • Willingness and ability to travel extensively as required by the role.

  • Must possess or obtain international travel documents.

  • · Proficient in basic math, reading, and writing comprehension

Flexible work from home options available.

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