Data Center Lead

7 days ago


Santa Clara, California, United States Raas Infotech Full time $100,000 - $120,000 per year

Hi.

Hope you are doing well.

We have an urgent position below. If you are interested, please share your updated resume with the rate expectation.

Role:- Data Center support crew Lead

Location- Santa Clara, CA(Onsite)

Duration: Long Term Contract

Role Overview:

We are seeking a proactive and experienced Crew Operations Lead to oversee a remote contractor crew responsible for post-installation system support and maintenance.

This leadership role involves coordinating hardware operations, managing crew performance, and ensuring seamless collaboration with facilities teams for power and liquid cooling requirements.

The ideal candidate will be highly responsive, organized, and capable of scaling team resources based on operational demand.

Key Responsibilities:

  • Lead and manage a remote contractor crew handling hardware installation, device bring-up, rack stacking, IP configuration, and diagnostics
  • Oversee troubleshooting and triage of system issues, ensuring timely resolution
  • Coordinate with facilities teams for power and liquid cooling support (no direct facilities work)
  • Ensure crew readiness for urgent and weekend tasks, including scaling resources as needed
  • Maintain operational continuity through effective crew leadership and knowledge transfer
  • Monitor task progress, quality, and compliance with operational standards

Required Experience:

  • Proven experience in data center operations, prototype hardware environments, and liquid cooling systems
  • Strong leadership and team coordination skills
  • Ability to manage remote teams and ensure consistent performance
  • Experience in remote diagnostics and issue resolution
  • Flexibility to support weekend and short-notice tasks
  • Familiarity with operational KPIs and reporting

Performance KPIs:

KPI **Description

Response Time:

  • Speed of fulfilling crew requests, including urgent and weekend support

Task Completion Rate:

  • % of successful hardware installation, bring-up, and troubleshooting tasks

Training Compliance:

  • Completion rate of required onboarding and training

Quality of Work:

  • Number of post-installation issues or defects reported

Operational Continuity:

  • Consistency in crew lead presence and knowledge transfer

Collaboration Effectiveness:

  • Success in coordinating with managers and facilities teams

Issue Resolution Time:

  • Time taken to resolve reported problems and implement fixes

Thanks,

Raas Infotek

Job Types: Full-time, Contract, Temporary

Pay: $ $45.45 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)

Application Question(s):

  • Required Response Time: Speed of fulfilling crew requests, including urgent and weekend support.
  • Required Task Completion Rate: % of successful hardware installation, bring-up, and troubleshooting tasks
  • Required Training Compliance: Completion rate of required onboarding and training
  • Required Quality of Work: Number of post-installation issues or defects reported
  • Required Operational Continuity: Consistency in crew lead presence and knowledge transfer
  • Required Collaboration Effectiveness: Success in coordinating with managers and facilities teams
  • Required Issue Resolution Time: Time taken to resolve reported problems and implement fixes

Work Location: On the road



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