Data Center Lead
7 days ago
Hi.
Hope you are doing well.
We have an urgent position below. If you are interested, please share your updated resume with the rate expectation.
Role:- Data Center support crew Lead
Location- Santa Clara, CA(Onsite)
Duration: Long Term Contract
Role Overview:
We are seeking a proactive and experienced Crew Operations Lead to oversee a remote contractor crew responsible for post-installation system support and maintenance.
This leadership role involves coordinating hardware operations, managing crew performance, and ensuring seamless collaboration with facilities teams for power and liquid cooling requirements.
The ideal candidate will be highly responsive, organized, and capable of scaling team resources based on operational demand.
Key Responsibilities:
- Lead and manage a remote contractor crew handling hardware installation, device bring-up, rack stacking, IP configuration, and diagnostics
- Oversee troubleshooting and triage of system issues, ensuring timely resolution
- Coordinate with facilities teams for power and liquid cooling support (no direct facilities work)
- Ensure crew readiness for urgent and weekend tasks, including scaling resources as needed
- Maintain operational continuity through effective crew leadership and knowledge transfer
- Monitor task progress, quality, and compliance with operational standards
Required Experience:
- Proven experience in data center operations, prototype hardware environments, and liquid cooling systems
- Strong leadership and team coordination skills
- Ability to manage remote teams and ensure consistent performance
- Experience in remote diagnostics and issue resolution
- Flexibility to support weekend and short-notice tasks
- Familiarity with operational KPIs and reporting
Performance KPIs:
KPI **Description
Response Time:
- Speed of fulfilling crew requests, including urgent and weekend support
Task Completion Rate:
- % of successful hardware installation, bring-up, and troubleshooting tasks
Training Compliance:
- Completion rate of required onboarding and training
Quality of Work:
- Number of post-installation issues or defects reported
Operational Continuity:
- Consistency in crew lead presence and knowledge transfer
Collaboration Effectiveness:
- Success in coordinating with managers and facilities teams
Issue Resolution Time:
- Time taken to resolve reported problems and implement fixes
Thanks,
Raas Infotek
Job Types: Full-time, Contract, Temporary
Pay: $ $45.45 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
Application Question(s):
- Required Response Time: Speed of fulfilling crew requests, including urgent and weekend support.
- Required Task Completion Rate: % of successful hardware installation, bring-up, and troubleshooting tasks
- Required Training Compliance: Completion rate of required onboarding and training
- Required Quality of Work: Number of post-installation issues or defects reported
- Required Operational Continuity: Consistency in crew lead presence and knowledge transfer
- Required Collaboration Effectiveness: Success in coordinating with managers and facilities teams
- Required Issue Resolution Time: Time taken to resolve reported problems and implement fixes
Work Location: On the road
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