Instructional Manager

Visit Learning Network's Careers site to learn more about who we are:

Company Summary

Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.

Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don't have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee.

At Learning Network, you'll be a part of something special. You'll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You'll do this amongst a supportive community of people who care. In return, you'll care. You'll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You'll achieve your goals and play nicely in the sandbox with others while doing it. We don't do drama, and neither should you.

Working at Learning Network isn't for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it's an incredibly rewarding experience.

Position Summary

We have an immediate opening for an Instructional Manager. In this role, you will lead a team of teachers to provide high-quality, personalized learning to students in an online school. This role requires you to lead a team ensuring each member maintains a high level of productivity that directly impacts quality student performance. You'll be responsible for ensuring all direct reports meet or exceed company productivity and quality standards.

To be successful, you'll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like working with others, find fulfillment in coaching people to be better every day, and leading a team to enable student success, we're probably a good fit.

This position is full-time and remote.

Job Duties

• Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
• Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
• Lead a team of teachers serving students enrolled in an online K-12 school;
• Monitor teachers' daily student outreach and listen to live calls with students and their families to ensure the frequency and content of communication meets our standards;
• Ensure teachers continually uphold service-level agreements as they relate to grading and both verbal and written correspondence with students and parents;
• Engage in frequent one-on-one coaching and development sessions with teachers to maximize student retention, growth, and achievement;
• Assess teachers' instructional efficacy through classroom observations;
• Document teacher performance via observation notes, one-on-one notes, and formal reviews;
• Facilitate frequent team meetings, training opportunities, and other engagements designed to ensure teachers are fully supported and standard practices are being implemented;
• Document processes and procedures, checklists, and other tools that can be used to help improve the efficiency of instruction and improve student learning;
• Ensure company policies and procedures are being consistently implemented and special circumstances are properly escalated;
• Draft, implement, and maintain performance plans for teachers whose performance falls below minimum expectations;
• Directly engage with students and parents when escalations arise;
• Support the hiring process for vacancies on your team; and
• Other duties as assigned.

Essential Knowledge, Skills, and Abilities

• Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
• Very strong attention to detail;
• Excellent interpersonal communication skills with the ability to coach and motivate;
• Strong work ethic, entrepreneurial spirit, and adaptability;
• Proven ability to work in a fast-paced, high energy environment juggling multiple direct reports, deadlines and tasks;
• Strong track record of acting with a customer-focused approach; and
• Proficient with technology especially cloud-based educational tools (eg. Google Apps for Education).

Qualifications

• Bachelor's degree in Education, Business, Management, or related field required; Advanced degree preferred;
• Valid teaching certification required;
• Ability to obtain teaching certification in Arizona, Colorado, and Washington required;
• Minimum of five (5) years of successful work experience in educational technology or related industry;
• Minimum of five (5) years of successful experience in a customer service capacity;
• Minimum of three (3) years of experience managing people;
• Strong experience with Mac OS, Google Workspace, and Asana preferred;
• Private, distraction-free, professional remote work environment with high-speed internet;
• Ability and willingness to travel to assigned testing locations and physically proctor student assessments (applies to Arizona and Colorado candidates only); and
• Ability to pass required background checks.

Benefits

• Medical, dental, and vision employee coverage for as little as $1 each per month;
• Personal paid time off in addition to major holidays;
• Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance all 100% paid by the employer;
• 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings.

Job Type: Full-time

Pay: $55, $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have a degree in Education?
• Are you able and willing to work Monday through Friday from 8:30am - 5:30pm Mountain Time (9:30am - 6:30pm Central time, 10:30am - 7:30pm Eastern Time)?
• What state do you live and plan to work from?
• Are you currently under a teaching contract?
• Are you related to a current Learning Network employee or were you referred to Learning Network by a current employee? If yes, please list their name and relationship to you.
• From what state do you hold your teaching certification? Please list all state(s) where you currently hold or have previously held a professional license and in what name, if it differs from the name you have applied under.
• When are you available to start work?

Work Location: Remote