Front Desk Agent

1 week ago


Decatur, Alabama, United States Hampton Inn and Suites Decatur AL Full time

Front Desk Agent – Be the Face of Fun

Location: Hampton Inn & Suites Decatur, AL

Reports To: Assistant General Manager

Who We Are

At Hampton Inn & Suites, we believe that hospitality should be friendly, upbeat, and full of heart. We're not just checking guests in — we're setting the tone for their entire stay. Our front desk team is the heartbeat of the hotel, and we're looking for someone who brings personality, positivity, and a can-do attitude every single day.

If you love meeting new people, solving problems, and creating great first impressions, this might just be your dream job.

What You'll Do

  • Welcome every guest like they're family — friendly, fast, and full of genuine warmth.
  • Handle check-ins and check-outs smoothly and accurately.
  • Answer phones with confidence, clarity, and a smile guests can hear.
  • Help guests with directions, recommendations, and anything else they need to enjoy their stay.
  • Support your teammates across all departments to keep operations running perfectly.
  • Promote Hilton Honors and assist guests with loyalty questions.
  • Keep the front desk area organized, professional, and always guest-ready.

What You Bring

  • A positive attitude and strong communication skills.
  • The ability to multitask in a fast-paced environment.
  • Reliability and teamwork.
  • Computer and customer service skills (we'll train you on hotel systems).
  • Flexibility to work a variety of shifts including weekends and holidays.
  • Previous hotel or customer service experience is great, but not required.

Why You'll Love It Here

  • Competitive pay.
  • Hilton travel discounts.
  • Advancement opportunities — we love to promote from within.
  • A fun, friendly team that treats each other like family.
  • A chance to make every guest's day a little brighter.

How to Apply

Apply in person at Hampton Inn & Suites Decatur, AL or online today. Bring your personality, your enthusiasm, and your best customer service smile — and join a team where work is genuinely fun.

Job Types: Full-time, Part-time

Pay: $ $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person



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