Overnight Desk Shift

6 days ago

Decatur, Alabama, United States Hampton Inn Decatur AL Full time $29,120 - $58,240 per year

Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, and conducting security walks.

Responsibilities:

QUALIFICATIONS:

  • At least 1 year of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • Must be able to work independently and with minimal supervision.
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
  • Must be proficient in Windows operating systems.
  • Must be able to convey information and ideas clearly.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Yedla management standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Yedla management standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required.
  • Complete the Night Audit checklist for computer procedures daily.
  • Maintain cashiering responsibilities as per Front Office procedures according to Yedla management standards.
  • Maintain Front Office computer system operation according to Yedla management standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Yedla management standards.
  • Maintain proper record keeping (i.e. log books etc.) according to Yedla management standards.
  • Have a working knowledge of security procedures.
  • Train any new Night Auditors as requested by management.
  • Complete any reports as requested by management in a timely manner.
  • Complete any miscellaneous duties as required.
  • Attend meetings as required by management.
  • Perform any other duties as requested by the AGM or any other member of management.

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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