Sales Support Specialist

Sales Support Specialist

JOB RESPONSIBILITIES

The Sales Support role is to assist the Account Managers in growing and maintaining business for ABB Optical Group. This includes providing value added services to customers and the sales team. The job requires teaming as well as solo work on various projects. This role supports the business performance within a Region.

Essential Responsibilities Include the following. Other duties and special projects within the region may be assigned.

• Help Region Retain Business and Customer Escalations either from Account Managers or Customers through proactive outreach and extra TLC with at risk customers to assist AM's as needed by Day-to-day Support of AM's (At Risk Customers/Customers that don't want to wait on hold)
• Checking Order status
• Check on lost packages
• Account maintenance
• Credit Assistance
• Backorder reports as needed
• Help with training customers as needed (ie: B2B, B2C, invoice look up for returns)
• Vendor reports
• Proactive outreach and extra assistance with at risk customers to assist AM's as needed and new account on boarding to assist AM's create stickiness
• Assist on how to use website
• Ensure they do not have any questions / if so answer
• Try to find out if they are going direct for any manufacturer
• Discuss Lab / GP
• Set up follow up call cadence to check in again
• Routinely and consistently utilize reports and business intelligence to assist with customer targeting
• Consistently support POA deliverables on a monthly and quarterly basis
• Effectively and professionally interact with all teammates within their respective region which could include inside sales, customer advocate, sales support, and Business Development
• Develop and maintain strong working relationships with Internal and External Partners
• Manage Sales Support Inbox- Coordinate with appropriate departments based on Sales Initiatives to ensure account set up and provide communication back to the Account Managers. Sales Program inbox includes Account maintenance, Lead Development and follow up
• Adhere to all company sales policy and guidelines

Supervisory Responsibilities: None

QUALIFICATIONS

Required Qualifications

• High School diploma, GED or equivalent
• At least two years of Outbound call center experience / Customer Service Experience
• Solid Written and Verbal Communication Skills
• Basic skills with general PC usage and applications
• Basic skills with MS Office applications

Desired Qualifications

• Bachelor's Degree
• Client Relationship Management (CRM) System experience
• Ability to meet deadlines
• Ability to work with multiple groups and departments

For US Candidates

The anticipated base pay range for this position is $33,000 - $45,000.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, eyewear discounts.

US employees are eligible for the following time off benefits:

• Vacation and/or Sick time

• Holiday pay

• Birthday PTO

Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be sure to provide your name and contact information so that we may follow up in a timely manner) or email

ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

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