Help Desk Technician

2 weeks ago

Tallahassee, Florida, United States Tech Army, LLC Full time $40,000 - $80,000 per year

Position Summary

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

Job Responsibilities

  • Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
  • Assist in coordinating audiovisual setups and video conferencing support.
  • Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.).
  • Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment).
  • Monitor and maintain computer systems using company-provided tools, such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  • Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources as needed.
  • Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software.
  • Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
  • Collaborate and assist with other areas of the IT department on projects and initiatives.
  • Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
  • Participate in after-hours (evening & weekend) on-call rotation.
  • Travel to remote locations to provide support as needed.
  • Perform other duties as assigned.
  • Ability to lift 50 pounds.

Required Skills

  • IT Enterprise experience is preferred.
  • High school diploma or equivalent; additional certifications or relevant education is a plus.
  • Ability to learn new systems and software in a fast-paced environment.
  • Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
  • Ability to manage multiple priorities and work independently or as part of a team.
  • Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

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