IT Support Help Desk Technician- Tallahassee, FL

IT Support Help Desk Technician – Tallahassee, FL (Full-Time)

(THF) Thomas Howell Ferguson P.A. CPAs is an innovative, regional Top 200 public accounting firm with a steadily growing presence. Since our founding in 1993, we have expanded into a team of approximately 180 professionals, providing clients with a full range of services including traditional accounting, auditing, and tax support, complemented by comprehensive consulting and advisory resources. Our CPAs are active members of the American Institute of Certified Public Accountants (AICPA), the Florida Institute of Certified Public Accountants (FICPA), and other key professional organizations, ensuring that our team remains at the forefront of industry standards. At THF, we maintain the high-quality control standards of a national firm and combined those attributes with the heart and personal touch points of a regional firm to ensure we "make an impact" in everything we do.

About the Role:

We are currently seeking a motivated and customer-focused Level 1 IT Support Help Desk Technician to join our growing firm and provide onsite support to our team members in our Tallahassee office location. This is an exciting opportunity for someone who enjoys problem-solving, helping others, and contributing to a collaborative IT team.

In this role, you will provide technical assistance to our employees and contractors across multiple offices and remote locations, while also serving as the onsite resource for our Tallahassee office. Responsibilities include diagnosing and resolving hardware/software issues, setting up equipment, and ensuring timely responses to support requests.

The ideal candidate will be eager to learn and grow in their IT skills, possess excellent communication skills, a customer-service mindset, and an aptitude for troubleshooting basic technical issues with laptops and other equipment. Training and mentoring will be provided. This position will be the primary onsite technician for our team in the Tallahassee office and contribute to supporting team members across all offices and those working remotely.

This position works collaboratively as a member of the IT Support team and reports directly to the IT Support Manager. The person in this role will play a key role in ensuring smooth daily firmwide operations. The firm uses Microsoft Entra, Intune, Power Automate, and other Microsoft tools to automate tasks and software installations. Training will be provided for the use of Microsoft administrative tools, RMM tools, and security and network monitoring tools.

• The hourly rate for this position will be between $ $25.00/per hour, based on experience.

Qualifications:

• Education and Experience: Associate's or Bachelor's Degree in Information Technology, Computer Science, or related field; OR equivalent practical experience which may include internships, coursework, certifications, or home lab projects.
• Recent graduates and career changes are encouraged to apply
• Technical Skills:
• Basic understanding of Windows operating systems and Microsoft 365
• Familiarity with troubleshooting hardware and software issues
• Ability to follow documented procedures and escalate issues when needed
• Soft Skills:
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting abilities
• Customer-service mindset, with the ability to stay calm under pressure
• Ability to work independently and as part of a team

Optional Skills:

• Basic networking understanding
• Experience with remote desktop or report support tools
• Basic understanding of Microsoft Entra (Azure AD), Intune, or Power Automate
• CompTIA A+ or similar certification (in progress or completed)

Key Responsibilities:

• Provide Technical Support: Respond to help desk requests via phone, email, or ticketing system, ensuring timely and efficient resolution or escalation of issues related to hardware, software, and networking.
• Install and Configure Equipment: Set up workstations, laptops, printers, and other peripherals.
• User Account Management: Create, modify, and deactivate user accounts in Entra Active Directory, Office 365, and other firm systems.
• Documentation: Maintain accurate records in the help desk ticketing system and contribute to internal knowledge base materials.
• Security Awareness: Promote safe IT practices by educating staff on phishing, password management, and data security.
• Inventory Management: Track hardware and software inventory, ensuring equipment is properly maintained, updated, and documented.
• Collaborate with IT Team: Work closely with the IT team to escalate complex issues and implement technological upgrades or improvements.

Work Environment:

• Location: Tallahassee office-based with very little potential travel between office locations. Due to the on-site need when issuing equipment and managing equipment in the office, this position will not have the option to work from home.
• Schedule: Standard business hours with occasional after-hours support if outages are scheduled.
• Travel: Potential to travel to other office locations, but primary responsibilities will be on-site in Tallahassee.
• Team Culture: Candidate will be in Tallahassee, FL while being part of a larger IT team across multiple cities. We use technology to keep an open line of communication, work collaboratively, and support others. Regular meetings, firm forums, and company events foster strong connections and a sense of community across all offices.

This is an in-person, working at the office role in Tallahassee, FL. You'll find that between our regular team meetings, firm forums, and participation in office-wide events, we are committed to staying connected as a team.

*We are looking to fill the IT Support Help Desk Technician role immediately*

Employee Benefits:

• A competitive annual salary and compensation package
• Flexible, full-time hours
• PTO
• Eight (8) paid holidays each year
• Parental leave
• Health insurance through Blue Cross Blue Shield (firm covers 100% of employee coverage)
• Dental insurance for employees (100% employer paid)
• Optional vision insurance
• Life, short-term, and long-term disability insurance (100% employer paid)
• 401(k) retirement matching (up to 4%) and profit-sharing plan
• Team and social activities for employees
• A workplace culture that supports collaboration, teamwork, financial stability, and professional growth

More About the Firm & Tallahassee Office:

THF CPAs is headquartered in Tallahassee, FL, with additional office locations in the following markets: Tampa, Panama City, Lakeland, and Dade City, FL. Our Tallahassee office is located in Florida's Capital City, offering a dynamic blend of professional opportunity and quality of life. The area features a mild climate, a strong network of universities and colleges, and a welcoming community known for its southern hospitality. Tallahassee also offers scenic canopy roads, extensive hiking and biking trails, diverse arts and entertainment, and a growing culinary scene, all contributing to an exceptional place to live and work.

THF CPAs has been recognized by Inside Public Accounting as one of the "Best of the Best Accounting Firms" and our commitment to our people is the driving force of our success in business. By investing in teamwork and embracing the latest technology, we cultivate a supportive, forward-thinking environment where everyone has the opportunity to grow and succeed.

Learn more about THF by visiting:

If this is the opportunity you've been looking for, we encourage you to apply

• To apply, please submit your resume, cover letter, and salary requirements to the advertised job posting. Please also include contact information for at least three professional and/or community references. If you have any questions about this employment opportunity, please reach out directly to LaQuisha Persak, Corporate Recruiter, by email at -

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are ADA compliant and an E-verify employer. If you prefer to submit your resume by mail, please use the following address: PO Box 14569, Tallahassee, FL 32317.

EOE, ADA, E-Verify Employer