WSS - Hotel Front Desk (GSA) 3

5 days ago

Colonial Heights, Virginia, United States Sandpiper Property Mgt Full time $30,000 - $40,000 per year
Part-Time Guest Services Ambassador (GSA): The Weekend Service Expert

Your Challenge: Be the Hotel's Welcoming Face and Ensure Front Desk Excellence, Working One Day a Week

Ready for a flexible, customer-focused role that lets you contribute to the guest experience without a full-time commitment? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Part-Time Guest Services Ambassador (GSA)

This position is ideal for someone seeking a supplementary role, as you'll work one day a week only. You act as the "face" of the hotel, handling all front desk operations, ensuring every guest enjoys an exceptional stay, and you'll have the option to cross-train in Housekeeping for added versatility.

Your Essential Service & Operational Functions

As the GSA, you are responsible for making every guest interaction positive, managing administrative tasks, and contributing to the property's financial goals.

Key Responsibilities Include:

  • Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Routinely solicit comments from guests and respond to situations quickly, managing guest conflicts effectively.

  • Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently and accurately.

  • Safety & Compliance: Ensure safety of the building and occupants and be able to respond effectively in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

  • Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.

Operational Support & Growth Opportunities

  • Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).

  • Team Versatility: Cross-train on the duties of all non-management staff members (including the option to train in Housekeeping), performing those duties as needed or requested by supervision.

Ready for this flexible role where your energy and efficiency ensure top-tier guest satisfaction?

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