Receptionist (2nd Shift)

Receptionist (R) - 2nd Shift (40 hours, Full-time) Non-Exempt

BUILD, Inc. (Broader Urban Involvement and Leadership Development) is presently seeking a committed, self-motivated, and innovative individual to join our team. BUILD is a nationally respected gang intervention, violence prevention, and youth development organization based on Chicago's West Side. Since 1969, BUILD has worked to save lives and mentor young people who live in the city's most challenged neighborhoods. When you work at BUILD you make an important difference to the thousands of youth and families we serve.

Our Core Values: Empathy, Passion, Persistence and Innovation.

The Receptionist (R) is responsible for the front desk at BUILD Inc, as the initial point of contact for the agency. The (R) answers the phones, greets staff, program participants, community members, and guests, and addresses the needs of the front desk. The (R) works with the front desk team to maintain a welcoming and safe initial contact with BUILD. The (R) reports to the Reception Manager (RM), as part of the Operations Department.

Responsibilities are but not limited to:

• Answer phone calls, direct phone calls, take messages, and provide basic information regarding BUILD and its programs.
• Greet visitors, direct visitors to their destination, and make sure all guests are checked in using the visitor registration system.
• Update the BUILD calendar as assigned. Monitor designated email accounts as assigned.
• Work with reception staff and other staff on scheduling rooms, program spaces, and agency vans, using the Room Reservation System.
• Organize and maintain the reception area in a clean and welcoming manner, keeping all materials stocked as needed.
• Assist with following/completing reception daily checklist.
• Assist with receiving mail, making sure all outgoing mail is received by mail carrier. Handle deliveries and notify staff of deliveries.
• Provide administrative support for the Executive Team as assigned.
• Provide the highest quality customer service
• Work in a professional manner, with other staff to maintain building security, follow safety procedures, working patiently and supportively with program participants/young people, community members, guests and others. In collaboration with other reception staff, monitors security cameras and raises any concerns identified on the cameras.
• Maintain current knowledge of agency's calendar of events, services and programs and BUILD staff
• Attends and assists in departmental and agency-wide staff meetings, as scheduled and agency-wide events as required.
• Other duties as assigned.

Requirements

• HS/GED or minimum experience of 3 years in administration field
• Demonstrated ability to establish respectful and appropriate relationships with program participants, all levels of agency staff and various public partners off the agency. Demonstrated ability to communicate in a friendly and informative manner with people from a wide variety of cultural and ethnic backgrounds and lifestyles.
• Willingness to work a flexible time schedule, which includes possible late evenings and weekends for all agency events
• Demonstrates good judgment and ability to work independently and as a part of a team. Ability to handle matters of a confidential nature.
• Must possess good written and verbal communication and interpersonal skills, and be proficient in the use of technology, software, emails and Microsoft 365.
• Must be able to handle multiple tasks and respect all deadlines simultaneously effectively and efficiently.
• Must pass Child Endangerment & Violence screenings, Illinois State Background Check & Federal Fingerprints.

 Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times.  
• As of October 15, 2021, all BUILD employees are required to submit proof of full vaccination status. 

Benefits:

• 401(k) + 2% match
• Medical, Dental and Vision
• Life Insurance
• Paid Vacation
• Wellness Days
• Flexible Spending Account

BUILD, Inc., does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically prohibit employment. Rather, BUILD Inc., considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.