Senior Business Development Manager

At Fresh, we're not just a consultancy. We're a collective of industry professionals, uniting our expertise in software, hardware, strategy, and design to craft the future we envision. With our partners and clients, we delve into strategy, design, development, and engineering, leveraging technology's power to pioneer what's next.

Who We Are:

Fresh was founded in 2007 with the vision of pairing design and technology to drive innovation in the emerging digital economy. Our founders imagined multi-disciplinary teams coming together to solve challenges for today and tomorrow, leveraging the best talent and technologies in the process.

Today, over 400 Fresh team members come from around the world to bring together a wide range of skill sets, experience, and backgrounds to help some of the world's largest companies stay on the cutting edge of innovation. From creative strategists to robotics engineers, our interdisciplinary teams work together to solve complex challenges. Our collaborative culture celebrates diverse perspectives, which leads to an engaging work experience and stronger solutions for our clients. 

We pride ourselves on our inclusive workforce, reflecting the diverse communities we serve. We champion diversity and foster an inclusive environment where every individual can flourish.

What We Need:

You are a business development professional with a solid foundation in selling consulting services to medium and large companies by building long-term relationships. You have experience working for a design consultancy, creative agency, or design studio in the past and are a fan of design in some capacity. You understand the vital role that design can play for a company and can speak to all kinds of clients about the value of design, design research, design processes, and highly capable design teams.  

What You'll Do:

As part of our Business Development team, you understand how design services can pave the way for larger software, hardware, or robotics engagements with relevant clients and will actively seek to build that pipeline. 

You are looking to enrich the quality of a potential client's product or service through design and are keen on demonstrating a clear return on their investment. You will be surrounded by talented, sophisticated, and creative colleagues who will partner with you to drive success for you and the team.

Your core responsibilities will include lead generation and qualification, building strong client relationships, collaborating on solution development, crafting and presenting compelling proposals, leading contract negotiations, conducting market analysis, tracking sales, ensuring internal alignment, and representing Fresh Consulting as an industry thought leader. 

To succeed in this role, you'll need proven business development and sales skills, exceptional client relationship management abilities, expertise in proposal development and contract negotiation, strong market research and analytical skills, technical acumen in robotics, excellent communication and presentation skills, strategic thinking capabilities, a collaborative team spirit, CRM proficiency, and active networking skills.

Core Responsibilities:

Lead Generation and Qualification: Identify, pursue and qualify new business opportunities for Digital Product Consulting Services in strategy, design and software development (web, software, mobile applications, enterprise applications).  Create a pipeline of digital opportunities with a total value of 3x the revenue target.Client Relationship Management: Develop and maintain strong partnerships and long-term relationships with key decision makers at client organizations, understanding their business needs and challengesSolution Development: Collaborate with internal Studio/Practice teams to develop tailored solutions that address specific client challenges and objectivesProposal Creation and Presentation: Own and manage the proposal process and Studio pursuit team to develop compelling project proposals and presentations that showcase our capabilities and clearly articulate the value proposition of Fresh Consulting's Digital ServicesDrive all aspects of the Sales Process: From prospecting and lead generation to contract negotiationContract Negotiation: Lead contract negotiations and ensure mutually beneficial agreements with clientsSales Forecasting and Reporting: Track sales activity, maintain accurate records, and provide regular reports on business development progress and forecasts.  Maintain up-to-date status details for opportunities in the sales pipeline, and provide reporting status updates in weekly sales cycle meetingsIndustry Thought Leadership: Represent Fresh Consulting at industry events, conferences, and workshops, and contribute to thought leadership initiatives related to our services.  Maintain knowledge and understand challenges for our clients, stay abreast of design trends, industry trends, and emerging technologies to offer innovative solutions to clients.Collaboration and Internal Alignment: Work closely with internal teams andDocument meetings and actions during the sales cycle, including client feedback and internal decisions, and communicate them in a timely manner to the Studio pursuit team briefsDevelop and maintain up-to-date account plans, and partner with Studio Leadership to enhance account strategiesProvide thorough opportunity briefs to provide the Studios pursuit team full context on client landscape, needs and challengesPartner with the Studio Leadership to align on business model approach, rates and pricing structure for each opportunityDraft contracts and partner with Studio leaders and Operations to ensure thorough details are included for scope, assumptions and terms

What You'll Bring:

8-10 years of proven business development experienceA strong working knowledge of the fundamentals of user-centered experience design,  and developmentAbility to keep up with the new platforms and technologies in the digital spaceA proven track record of driving and closing SMB and enterprise dealsIn-depth knowledge of the sales process from prospecting to strategic account planning.Proven ability to build and maintain strong client relationships that generate repeat business.Phenomenal storytelling skills, translating a client's needs plus Fresh's skillsets to emerge into a potent story about the shared consulting experienceExceptional creative and strategic thinking, with the ability to translate ideas into actionable plansExcellent communication and interpersonal skills to build and maintain relationships with clients, consultants, and internal teamsPassion and commitment to customer success and delivery excellenceAn existing book of businesses hungry for cutting-edge innovation and solutionsGoal oriented, self-motivated, self-starter. Proven ability to exceed personal goals and client expectations.

We're big believers in empowering our team to do their best work by offering:

High integrity, values-driven Executive Leadership TeamCompetitive salary and benefits planHSA / HRA Options to Medical PlansEmployee Insurance premiums paid by FreshCompetitive time-off plansWellness program401K with partial matchingTraining and development programsDaily catered lunchPartnerships with interesting and engaging clients who align with our valuesFun and collaborative work environment with a focus on growth

Core Leadership Skills:

At Fresh, we are all Leaders.  There are foundational responsibilities common to all who lead on the Sales Team.  These Core Leadership Skills are as important as person's specific role within the organization:

Entrepreneurial & Initiative Driven:

Recognize and seize opportunitiesPerform beyond what job requiresMake decisions and set priorities based on considerations of potential financial impact Take calculated entrepreneurial risksAnticipate and prepare for a specific opportunity or problem that is not obvious to othersPersist; do not give up easily when faced with obstacles or rejection

Conceptual & Critical Thinker:

See and think "around the corner" to anticipate situations, stay ahead of trends and develop novel, elegant client solutionsUse "rules of thumb," common sense, and past experiences to identify problems Break down a complex task into manageable parts in a systematic wayAnticipate obstacles and thinks ahead about next steps

Build Relationships, Attract and Inspire:

Consciously build connections and trust, creating a common ground or rapport Encourage and inspire othersValue people and develop high-trust working relationships with both clients and co-workersShow authentic passion, drawing people in and sparking new possibilitiesInspire others to engage and participate, instilling a sense of pride and belonging Put people first by drawing people in, evoking connection and trust, including and supporting others, empowering strong performers, and promptly address problemsPresent a "can-do" and "will-do" attitude within the leadership team and most importantly when working with consultants within our organization

Team Leadership:

Promote team morale and productivityConnect people to each other and encourage collaborationEnsure that others understand and adopt the mission, goals, and policiesExpress positive expectations of others, even in "difficult" casesGive constructive feedback in behavioral rather than personal terms, and express positive expectations for future performance alongside individualized suggestions for improvementIdentify development needs and create strategies to meet them; coach others to learn 

Impact and Influence:

Demonstrate executive presence and present publicly with confidenceLeverage reason and data as well as stories, concrete examples, and visualsClearly expresses thoughts in writing, public speaking and presentation deliveryInspire others, generating enthusiasm and support Build "behind-the-scenes" support for ideas and enroll others

Consulting Operations:

Understand the core operational processes, procedures, and measures for running a consulting business (e.g., sales, recruiting, staffing, etc.)

For this Washington-State-based role, the base salary hiring range for this position is $100k to $140k with a commission structure in place for closed work. The role offers an uncapped on-target earning (OTE) potential exceeding $350,000.  Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

*Fresh Consulting is an E-Verify participating company

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law.  Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

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